Hardworking individual with a good work ethic and a positive attitude. Being in the food industry for over 6 years as a server in a upscale restaurant, I am a highly effective, friendly, and enthusiastic server who goes above and beyond to create a great dining experience.
Working at Outback Steakhouse I have moved up from being a hostess to being a head waitress. Having to deal with many situations with customers and team members, I have learned that being professional and treating people with respect is so important in business, but even more important in life.
07/2010 to Current
Server/HeadwaitOutback Steakhouse – Macedonia
Followed Outback's "Field Guide" of principals and beliefs to provide caring hospitality, a fun environment, and quality service to customers
Provided concentrated, attentive and friendly service to all customers.
Demonstrated knowledge of the food, beverages and ingredients.
Suggestively selling appetizers and drinks, along with upselling of other menu items.
Used teamwork to assist co-workers whenever possible.
Addressed complaints with manager and kitchen staff to resolve problems and replace menu items.
As Headwait: Trusted with the counting of bar and To-go banks along with all server bags at closing.
Verified that all credit and gift card charges added up and matched the final report after each shift.
Responsible for distributing tip share to host and bar staff.
Wrote deposit slips and deposited final drops into the safe each night.
07/2008 to 07/2010
HostessOutback Steakhouse – Macedonia, OH
Provided friendly hospitality by greeting and welcoming customers at the door.
Worked with other staff to efficiently seat guests on time with the use of floor plans and seating charts.
Routinely cleaned and rolled silverware throughout each shift.
Maintained clean dining room, lobby and service areas at all times.
Worked with servers to prepare and set up for large party call ahead and walk-ins to ensure