Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Skills
Upselling and Cross Selling
Workflow Coordination
Service-Oriented
Relationship Building
Team Player
Cool Under Pressure
Age Verification
Transactions and Cash Handling
Able to Lift 30 Pounds
Food Safety Standards
Customer Service and Rapport
Food and Beverage Service
Covid Symptom Screening
High Volume Dining
Point of Sale Systems
Order Accuracy and Delivery
High Energy and Stamina
Warm and Friendly
Tableside Service
Reliable and Responsible
Food and Beverage Pairings
Microsoft Office
Food Preparation and Safety
Team Leadership
Detail-Oriented
Work History
06/2021 to 09/2022
ServerTroon Golf, L.L.C. – Pahrump, NV,
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Checked guests' identification before serving alcoholic beverages.
06/2021 to 10/2021
Beverage ServerCaesars Entertainment Corporation – Atlantic City, NJ,
Prepared hot coffee and tea according to customer requests.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Assisted cashiers with processing customer payments and documenting orders.
Escorted customers to seats based on hostess recommendations and completed drink orders.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Increased sales significantly by upselling higher-end products to customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
01/2020 to 10/2021
BartenderNorthwest By Southern Hospitality – Corvallis, OR,
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Consulted with managers to organize special events and promotions.
Set up glassware, liquor and other necessary supplies for special events.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept bar presentable and well-stocked to meet customer needs.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
10/2020 to 03/2021
Cocktail ServerDrury Hotels – Ridgeland, MS,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Checked identification for minimum age for sale of alcoholic beverages.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Assisted with bartending duties during high-volume shifts.
Greeted new customers, discussed specials and took drink orders.
Maintained clean and organized bar area.
Anticipated guest needs and provided proactive service.
Communicated with guests to record orders and assess needs.
Served alcoholic and non-alcoholic beverages in bar environment.
Education
Expected in 01/2021
High School Diploma: Twn Rivers - Sacramento, CA, GPA:
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