, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Dedicated food service professional well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Proactive service professional with experience working both FOH and BOH. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Skills
To-Go Order Preparation
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Food running
Food station setup
Food preparation and safety
Food spoilage prevention
Item promotion
Cash handling
Table Setting Knowledge
Food and beverage pairings
Daily Specials Memorization
Food Sales and Promotion
Guest Seating Arrangements
Order Accuracy
Stocking and Replenishing
Front-of-house display creation
Beverage preparation
Dining area maintenance
Work History
04/2021 to CurrentServerConcord Hospitality | Madison Heights, MI,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification for minimum age for sale of alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays and delivery bags.
Cultivated warm relationships with regular customers.
Prepared beverages and filled food orders for customers.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Stayed up-to-date on menu changes to help customers make food choices.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Trained incoming staff on restaurant practices and procedures.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
08/2020 to 03/2021Delivery DriverSuperior Plus Energy Services | Troy, MI,
Completed on-time deliveries by choosing best and most efficient routes.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Completed rush deliveries on tight timetables to satisfy customer needs.
Fostered positive working relationships with regular customers.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Operated vehicle safely in highly congested areas with no traffic violations.
Accurately recorded delivery, payment and route information using handheld devices.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
02/2018 to 08/2020HostHyatt Hotels Corp. | Cypress, CA,
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Assisted managers with quickly resolving service- and food-related issues.
Recorded available tables after seating each party using specialized seating software.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Conducted dining room and server checks to assess readiness for expected customer loads.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
Planned and executed large-guest parties by organizing menus, spaces and special requests.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Informed servers of newly seated parties for speedy service.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Answered customer questions about hours, seating and menu information.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Supervised server balance and monitored table turnover to accurately seat customers.
Collected information from arriving customers to seat groups or place them on waitlist.
Education
Expected in 06/2020 to to Diploma | South Lake High School, Groveland Florida, GPA:
Certifications
Microsoft, Excel, and PowerPoint Certified, 2018-2019
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