Friendly and courteous server/bartender with 15 years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club.
Works well under pressure
Exceptional interpersonal skills
Food Handler certified
Fine dining experience
Focused on customer satisfaction
Extensively trained in liquor, wine and food service
ServerShiftgig － Chicago, IL
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Promptly served all food courses and alcoholic beverages to guests.
Managing and serving up to 10 tables for special events.
Responsible for set up and break down of the events.
02/2015 to 03/2016
Server/BartenderReel Club － Oak Brook, IL
Promoted house drinks and daily specials.
Responsible for pleasing large groups during happy hour at a fast pace.
Knowledge of the seafood menu and wine list.
Paying out servers at the end of the night.
Created a professional relationship with "regulars".
Created special drinks weekly.
02/2008 to 01/2015
Server/ Head BartenderCafe Absinthe － Chicago, IL
Responsible for the ordering of all beverages for three venues.
Weekly inventory for three venues.
Responsible for all updating on wine list and creating a unique cocktail list.
Bartender responsibilities included overseeing guests, filling tickets for the main dining room, and managing a cash drawer.
Helped with the hiring and training of servers.
Problem solve and negotiate a diversity of customer service issues.
Responsible for my section of tables when serving a 3-4 course menu.
09/2006 to 02/2008
Server/BartenderEntertainment Cruises Inc － Chicago, IL
Work private party assignments usually special events.
Responsible for large groups of people in serving and ensuring guest satisfaction. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Education and Training
Bachelor of Arts: Liberal ArtsLindenwood University － St. Charles, MO, USA