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Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 15 years experience providing service to dinner guests at restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 15 years of related experience. Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering years experience providing service to dinner guests at restaurant. Detailed organizer of service operations with versatility in stressful circumstances.
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- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised daily activities of restaurant and 5 employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Recruited, hired and trained talented staff to fill vacancies.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Facilitated change management activities for department and staff of individuals.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Prepared quotes for new products and services and composed budgets.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Institute Antonio Jose De Sucre - Barquisimeto Venezuela ,
Labor Papers
* Work permit
* SSN
* Excellent Presence
* English level; Basic
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School Attended
- Institute Antonio Jose De Sucre
Job Titles Held:
- Server
- Server
- Food Supervisor
- Farmer's Market Manager
Degrees
- High School Diploma
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