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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Skills
  • Point of sale operation
  • Beverage preparation
  • Sales expertise
  • Dining area maintenance
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Cashier training
  • Money handling
  • POS systems
  • Product and service sales
  • Multi-tasking skill
  • Time management strength
  • Surveillance knowledge
  • Customer Complaint Resolution
  • Inbound and Outbound Calling
  • Invoicing
  • Scheduling
  • Guest Services
  • Product Knowledge
Education
William Paterson University of New Jersey Wayne, NJ Expected in Bachelor's : Communications - GPA :
Work History
Eagles Landing Restaurants - Server
Charleston, SC, 10/2021 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Inspected dishes and utensils for cleanliness
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Joseph Giannone Heating & Air Conditioning - Greet & Server
Folcroft, PA, 09/2021 - Current
  • I can handle 4 + tables at a time
  • Answered customer questions and pointed individuals in right directions.
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $250 or more per shift.
  • Collected and authorized payments of guests.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
Primrose School - Dispatcher/Customer Service Representative
Temple, TX, 05/2020 - 08/2021
  • Provisioned boxes
  • Talked to techs to resolve issues
  • Wfh
  • Talked to customers to reschedule appointments
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
ZADIES OF THE ORANGES - Teacher Assistant
City, STATE, 06/2018 - 09/2018
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Delivered group teaching in classroom setting and implemented individual student support.
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • William Paterson University of New Jersey

Job Titles Held:

  • Server
  • Greet & Server
  • Dispatcher/Customer Service Representative
  • Teacher Assistant

Degrees

  • Bachelor's

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