I am extremely skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I am said to be a enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Menu knowledge
Dish preparation
Food safety understanding
Menu memorization
Quality control
Safe food handling
POS systems
Coin counting
Customer assistance
ID verification
Cash management
Security monitoring
Merchandise restocking
Loss prevention
Customer greeting
Credit and cash transactions
Product recommendations
Customer assistance
Retail sales
Documentation and recordkeeping
Sales expertise
Independent judgement
Teamwork
Money Transfer Systems
Critical thinking
Coordination
Reliable and trustworthy
Analytical
Experience
09/2020 to Current
ServerEataly – Las Vegas, NV,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Sent orders to kitchen staff by [Action].
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared and served cold, hot and [Type] beverages to guests.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Processed customers' payments and provided receipts.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Calculated charges, issued table checks and collected payments from customers.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
08/2019 to Current
CashierLaz Parking – Danbury, CT,
Assisted with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Operated cash register, collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events, added new merchandise and rang up purchases.
Received payments for [Product or Service] and issued receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed [Number] transactions per day with exceptional accuracy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Scanned customer purchases, supporting transactions to streamline sales process.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answered questions and offered product advice.
Increased sales [Number]% by suggesting specific purchases to customers.
Resolved issues with cash registers, card scanners and printers.
Inspected items for damage and obtained replacements for customers.
03/2019 to 05/2020
CashierMills Fleet Farm – Owatonna, MN,
Assisted with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Operated cash register, collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events, added new merchandise and rang up purchases.
Received payments for [Product or Service] and issued receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Processed [Number] transactions per day with exceptional accuracy.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Scanned customer purchases, supporting transactions to streamline sales process.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Inspected items for damage and obtained replacements for customers.
Increased sales [Number]% by suggesting specific purchases to customers.
Helped customers find specific products, answered questions and offered product advice.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Offered product and service consultations and employed upselling techniques.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Negotiated and closed deals with minimal oversight.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through [System] and coordinated product deliveries.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
08/2016 to 08/2019
Cashier-CookMcAlister's Deli – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Received payments for [Product or Service] and issued receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted customers with account updates, new service additions and promotional offers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Operated cash register, collected payments and provided accurate change.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answered questions and offered product advice.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Processed well over 100 transactions per day with exceptional accuracy.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Prepared bakery and specialty products such as bagels, breads and pastries.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Created approximately [Number] orders simultaneously during busy periods.
Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
Garnished and arranged dishes into creative presentations.
Prepared more than 50 dishes per day in fast-paced and loud environment while maintaining high customer satisfaction rate.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Performed work station prep, including [Task] and [Task] prior to shift start.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Instructed EXPOs in preparation of garnishes, dressings and side dishes.
Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Education and Training
Expected in 05/2018
High School Diploma: Ridgeland High School - Ridgeland, MS GPA:
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