LiveCareer-Resume

server resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated, as well. I am eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Effective Customer Upselling
  • Cool Under Pressure
  • The ability to prioritize tasks, meet deadlines, and manage time efficiently
  • Strong verbal and written communication skills to effectively interact with clients and team members
  • Organized and having the ability to create systems to keep track of schedules, files, and data
  • Able to analyze problems, think critically, and come up with creative solutions
  • Adaptable and open to learning new skills or adapting to different work environments
  • Reliable
  • Punctual
  • Can maintain confidentiality
  • Proficiency in using various software and online tools
  • Relationship Building
  • High Energy and Stamina
  • Service Oriented
Experience
01/2022 to Current Server Ingleside At Rock Creek | Washington, DC,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
01/2020 to 01/2022 Wok Cook Hard Rock Hotels And Casinos | Niagara Falls, NY,
  • Sanitized food preparation areas with company-approved cleaning products.
  • Crafted high-quality and aesthetically-pleasing meals of freshest ingredients available.
  • Developed delicious wok-centered dishes, which incorporated meat, seafood, vegetables and dumplings.
  • Followed recipes closely to prepare delicious meals in line with restaurants' reputation.
  • Worked quickly to stay ahead of demanding customer loads during rush periods without sacrificing quality.
  • Controlled risk of food-borne infection by consistently following sanitary requirements.
  • Customized orders to account for customers' unique preferences and dietary requirements.
  • Kept costs low by minimizing spoilage with proper stock rotation and storage.
  • Prepared multiple orders at once for speedy service.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Followed specific methods for food preparation and proper portioning.
  • Checked completed orders for correct quantity and quality.
  • Used grills, deep fryers and griddles to cook food.
  • Washed and cut ingredients for quick meal assembly.
  • Requested supplies and equipment orders, explaining needs to managers.
01/2018 to 01/2020 Team Leader Dxp Enterprises | Ogden, UT,
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assessed company operations for compliance with safety standards.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Determined consumer needs to provide products and services appealing to larger market.
01/2017 to 01/2018 Fraud Prevention Specialist Esl Federal Credit Union | Fairport, NY,
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Documented investigative findings in reports.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
Education and Training
Expected in 05/2023 to to Associate of Arts | Psychology FSCJ, Jacksonville, FL, GPA:

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Resume Overview

School Attended

  • FSCJ

Job Titles Held:

  • Server
  • Wok Cook
  • Team Leader
  • Fraud Prevention Specialist

Degrees

  • Associate of Arts

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