Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Food Safety Understanding
Dining Customer Service
Check Payment Processing
Point of Sale (POS) System Operations
Table Bussing
Menu Memorization
Relationship Building
Food and Beverage Service
Warm and Friendly
Order Accuracy and Delivery
Customer Service and Rapport
Team Player
Transactions and Cash Handling
Cleaning and Sanitizing
Dining Room Cleaning and Upkeep
Experience
08/2021 to Current
ServerMaplewood Senior Living – Southport, CT,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Served food and beverages to patrons and confirmed complete orders.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Informed customers of daily specials and signature menu items.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
06/2021 to 07/2021
CashierVacasa – Kailua, HI,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Answered product questions with up-to-date knowledge of sales and store promotions.
Learned roles of other departments to provide coverage and keep store operational.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Discounted purchases by scanning and redeeming coupons.
Verified customer age requirement for alcohol or tobacco purchases.
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