High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Skills
Effective customer upselling
Bussing expertise
Seating assignment preparation
Check payment processing
Menu memorization
Buffet setup and takedown
Safe food handling
Special dietary requirements
Conflict and dispute resolution
Dining customer service
Wine, liquor and food service
Accurate cash handling
Flexible schedule
Prompt table clearance
Verbal communication
Team contribution
Organizational ability
Guest and client satisfaction
Organizational skills
Point of Sale (POS) system operations
Problem solving
Liquor, wine and food service
Education and Training
Savannah College of Art And DesignSavannah, GAExpected in ā āBachelor of Arts:Fashion Design - GPA:
Experience
Edgewood Summit - Server Charleston, WV, 11/2017 - Current
Recorded orders and partnered with team members to efficiently serve food and beverages.
Served average of 75 patrons daily at casual dining restaurant with consistent recommendations for exceptional service.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Promoted desserts, appetizers and specialty drinks.
Edgewood Summit - Server Charleston, WV, 02/2019 - 04/2019
Recorded orders and partnered with team members to efficiently serve food and beverages.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared salads and appetizers to back up kitchen staff.
Pelican's Reef - Hostess/Server Assistant City, STATE, 02/2017 - 05/2017
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Inspected restrooms for cleanliness and availability of supplies 2 times per shift.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Notified servers after seating parties in section for prompt service.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Checked menus to verify current selection availability and cleanliness.
Answered customers' questions about hours, seating, current wait time and other information.
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