Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with valuable experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Hospitality service expertise
  • Beverage preparation
  • Stocking and replenishing
  • Guest relations management
  • Order accuracy
  • High-volume dining
  • Sale expertise
  • Tableside service
  • Cash handling expert
  • Communication skills
  • Repair and maintenance
  • Power and hand tools
  • Tear down and set up
  • Research skills
  • Training development
  • Proofreading
  • Word processing
  • Maintains confidentiality
  • Patient charting
  • Professional and mature
  • Schedule management
  • Service agreements
  • Scheduling understanding
  • Strategic planning
  • Lead prospecting
Work History
Server, 10/2019 - Current
Edgewood Summit Charleston, WV,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Monitored guests for intoxication and immediately reported concerns to management
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Checked identification to enforce age requirement for alcoholic beverages
Restaurant Server, 08/2019 - 11/2019
Accor Hotels Saint Louis, MO,
  • Checked identification to enforce age requirement for alcoholic beverages
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Monitored guests for intoxication and immediately reported concerns to management
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Inbound Customer Service Representative, 01/2019 - 08/2019
Homeserve Usa Leesport, PA,
  • Provided information to customers regarding charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Retail Sales Representative, 03/2018 - 10/2018
The Retail Outsource Group Fort Atkinson, WI,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Answered customer questions regarding merchandise and pricing
  • Issued receipts and processed refunds, credits, or exchanges
  • Educated customers on promotions to enhance sales
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies
Education
Associate of Arts: Architectural Drafting Technology, Expected in
-
Kirkwood Community College - Cedar Rapids, IA
GPA:
Bachelor of Arts: Electrical Engineering, Expected in
-
University of Iowa - Iowa City, IA
GPA:

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Resume Overview

School Attended

  • Kirkwood Community College
  • University of Iowa

Job Titles Held:

  • Server
  • Restaurant Server
  • Inbound Customer Service Representative
  • Retail Sales Representative

Degrees

  • Associate of Arts
  • Bachelor of Arts

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