Knowledgeable and dedicated customer service professional with valuable experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Hospitality service expertise
Beverage preparation
Stocking and replenishing
Guest relations management
Order accuracy
High-volume dining
Sale expertise
Tableside service
Cash handling expert
Communication skills
Repair and maintenance
Power and hand tools
Tear down and set up
Research skills
Training development
Proofreading
Word processing
Maintains confidentiality
Patient charting
Professional and mature
Schedule management
Service agreements
Scheduling understanding
Strategic planning
Lead prospecting
Education
Kirkwood Community CollegeCedar Rapids, IAExpected in ā āAssociate of Arts:Architectural Drafting Technology - GPA:
University of IowaIowa City, IAExpected in ā āBachelor of Arts:Electrical Engineering - GPA:
Work History
Edgewood Summit - Server Charleston, WV, 10/2019 - Current
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Monitored guests for intoxication and immediately reported concerns to management
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Checked identification to enforce age requirement for alcoholic beverages
Accor Hotels - Restaurant Server Saint Louis, MO, 08/2019 - 11/2019
Checked identification to enforce age requirement for alcoholic beverages
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Monitored guests for intoxication and immediately reported concerns to management
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Maintained customer satisfaction by clarifying questions about orders and specialty items
Suggested appropriate food and drink pairings to increase per-ticket sales
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Homeserve Usa - Inbound Customer Service Representative Leesport, PA, 01/2019 - 08/2019
Provided information to customers regarding charge card and loyalty program and helped to open and activate new accounts.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Communicated with vendors regarding back order availability, future inventory and special orders.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
The Retail Outsource Group - Retail Sales Representative Fort Atkinson, WI, 03/2018 - 10/2018
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Protected purchase items with proper bagging and wrapping to prevent damage
Approached browsing customers to initiate conversations to determine buying preferences
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Answered product questions with up-to-date knowledge of sales and store promotions
Kept on top of changes to store products and promotions to maintain strong sales
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Helped customers manage large purchases by collecting items from shelves and storage locations
Answered customer questions regarding merchandise and pricing
Issued receipts and processed refunds, credits, or exchanges
Educated customers on promotions to enhance sales
Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies
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