Server resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Skills
Customer Relations
On-Time Delivery
Scheduling
Operations support
DOT Regulatory Compliance
Warehouse Management
Team management
Supervision
Relationship development
Communications
Team building
Customer service
Problem resolution
MS Office
Work History
Server, 05/2007 to 06/2013 Edgewood Summit – Charleston, WV,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Operations Supervisor, 07/2018 to 03/2020 Ugi – New Vernon, NJ,
Created and implemented strategies for improving operational efficiency and accuracy.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Monitored daily and weekly key performance indicators to maintain on-track status.
Motivated and trained employees to maximize team productivity.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
Monitored and maintained high level of on-time delivery reliability service and performance
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