LiveCareer-Resume

server resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking employee, with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills
  • Documentation skills
  • Organization
  • Customer service
  • Memorization
  • Food inspection
  • Effective customer upselling
  • Special dietary requirements
  • Point of Sale (POS) system operations
  • Check payment processing
  • High-volume dining
  • Friendly disposition
Experience
Server, 06/2004 - Current
Edina Grill Minneapolis, MN,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with cook and bartender to efficiently serve food and beverage options.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Rearranged tables and chairs, to prepare for large groups.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables without spillage.
  • Completed thorough and accurate opening duties to facilitate smooth restaurant operations.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Hostess Trainer, 03/2000 - 06/2004
Guest Services, Inc. Hopkinton, MA,
  • Maximized team performance by training new employees guest expectations and restaurant protocols.
  • Was in charge of rotating server stations and making servers break schedules daily.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure.
  • Answered telephone to provide dining information and take party reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Stayed informed of server availability and table turnover to make quick decisions about seating locations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Notified server after seating parties in section to facilitate prompt service.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Fast Food Attendant, 04/1998 - 03/2000
HMSHost Corporation City, STATE,
  • Quickly and efficiently processed payments and made accurate change.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Served orders to customers at counters and tables, accurately and efficiently.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Promptly reported complaints to shift leads or manager on duty for quick, efficient resolution.
Education and Training
High School Diploma: , Expected in 06/1998
-
Leuzinger High School - Lawndale, CA
GPA:
Status -

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Resume Overview

School Attended

  • Leuzinger High School

Job Titles Held:

  • Server
  • Hostess Trainer
  • Fast Food Attendant

Degrees

  • High School Diploma

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