Server Resume Example

Skills

Table setting arrangements
Liquor, wine and food service
Food inspection
Hors d'oeuvres service
Special dietary requirements
Check payment processing
Food safety understanding
Effective customer upselling
Menu memorization
Dining customer service

High-volume dining
Price memorization
Buffet setup and takedown
Point of Sale (POS) system operations
Dish preparation
Table Bussing
Seating assignment preparation
Safe food handling
Service prioritization
Menu knowledge

Education and Training

03/2000GED: Boise State UniversityCity, State

SERVER

Summary

Dynamic server with 8 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Costumer service offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking , motivated with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables ofall sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy ,fun loving skilled at welcoming guests, maintaining entrances and smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Adaptable team player offering 8 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Experienced with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.

Experience

Company Name - ServerCity, State04/2016 - 11/2021

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to 70+ customers per day at fine dining establishment.
Upsold customers and optimized table-turns to outperform average sales by 30%.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted newly seated guests quickly and efficiently.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Rearranged tables and chairs, located or rolled extra silverware and water to prepare for large groups.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Processed customers' payments and provided receipts.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Sent orders to kitchen staff by expo.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Reviewed identification for patrons before serving alcoholic drinks.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Prepared and served cold, hot and mixed beverages to guests.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.

Company Name - Housekeeping AttendantCity, State04/2016 - 11/2017

Mapped out daily cleaning work assignments by assessing vacant room roster.
Organized supplies for efficient use based on expected customer needs.
Delivered special request items such as cribs to guest rooms.
Replenished guest supplies and amenities.
Removed soiled linens and articles from rooms and delivered to laundry area.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Performed 30 point cleaning system saving cleaning time per room from 35 to 45 minutes while maintaining hotel quality standards.
Removed all trash from rooms and replaced liners to wastebaskets.
Reported guest issues, safety and maintenance concerns immediately to maintenance.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Completed more than 30 jobs each day while maintaining 98% satisfaction rating from customers.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Used eco safe cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Washed and polished glass windows and doors to keep entryways clear and professional.
Interacted pleasantly with clients and guests when performing daily duties.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Informed supervisor when supplies were low.
Coached new housekeepers by demonstrating approved cleaning procedures.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Responded to guest requests for linens and room items quickly, which increased patron satisfaction rates by 98% on company scorecards.
Employed deep-cleaning techniques for areas in need of additional sanitation.

Company Name - ServerCity, State06/2016

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to 70+ customers per day at a fine dining establishment.
Upsold customers and optimized table-turns to outperform average sales by 65]%.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted newly seated guests quickly and efficiently.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Rearranged tables and chairs, located or rolled extra silverware and water glasses] to prepare for large groups.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked with guests to get feedback on food served, resolveissues, bring additional items and refill beverages.
Prepared and served cold, hot and mixed beverages to guests.

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Resume Score: 80%

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