Experienced server/bartender with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.
Dedicated server/bartender with 22 years (5 years bartending experience.)of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.
Skills
Table Bussing
Point of Sale (POS) system operations
Special dietary requirements
Hors d'oeuvres service
Food safety understanding
Check payment processing
Dining customer service
Price memorization
Menu memorization
High-volume dining
Effective customer upselling
Table setting arrangements
Liquor, wine and food service
Safe food handling
Sales Techniques
Menu knowledge
Service prioritization
Seating assignment preparation
Experience
11/2020 to Current
Server Edina Grill – Minneapolis, MN,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
12/2018 to 09/2019
Server Edina Grill – Minneapolis, MN,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Reviewed identification for patrons before serving alcoholic drinks.
Greeted newly seated guests quickly and efficiently.
Calculated charges, issued table checks and collected payments from customers.
Sent orders to kitchen staff by POS.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
02/2014 to 12/2018
Server/Main BartenderBig Mikes Philly Pub – City, STATE,
Made product recommendations to customers based on preference, food pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Met customer, business operations and server needs with minimal errors or delays.
Monitored patrons to keep alcohol consumption at designated levels.
Worked with management to plan and implement special events to boost customer numbers and profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Restocked beer and liquor on regular schedule and after special events.
Advertised, marketed and recommended drink options to guests.
Poured wine, beer and spirits for dining room patrons.
Stocked bar with beer, wine, liquor and related supplies.
Maintained current list of available ride services for inebriated customers.
Promoted products to customers to enhance bill totals with high-profit items.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Collected food, wine and appetizer orders from patrons.
Talked easily with patrons to build rapport and earn repeat business.
Kept detailed inventories of bar supplies and stocked work areas.
Education and Training
Expected in 06/1999
High School Diploma: Punxsutawney High School - Punxsutawney, PA GPA:
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