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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Learned diverse front-of-house restaurant positions to maximize team coverage and consistently deliver exceptional guest support. Smoothly seated guests, discussed menus and ran food to tables. Maintained clean and organized dining room by removing spills, bussing dishes and resetting tables. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • Cash handling
  • Beverage preparation
  • Dining area maintenance
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Scheduling
  • Guest Services
  • Cleaning
  • Cash Register Operation
  • Time management
  • Problem-solving skills
  • Medical office administration
  • Appointment Scheduling
  • Insurance Verification
  • Outpatient care
  • Patient Scheduling
  • Inpatient care
  • Electronic Medical Records
Work History
Server, 08/2020 to Current
Eldorado Resorts, Inc. Bettendorf, IA,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleared dishes and glassware quickly following each course.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist, 04/2020 to 08/2020
U.S. Physical Therapy Waverly, TN,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Guest/Food Service Leader , 11/2017 to 01/2020
Kwik Trip City, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma: , Expected in 05/2019
to
Barneveld High School - Barneveld, WI,
GPA:
  • Elected Captain of Cheer team two years in a row.
No Degree: Interior And Architectural Design, Expected in
to
Milwaukee Area Technical College - Milwaukee, WI
GPA:

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Resume Overview

School Attended
  • Barneveld High School
  • Milwaukee Area Technical College
Job Titles Held:
  • Server
  • Receptionist
  • Guest/Food Service Leader
Degrees
  • High School Diploma
  • No Degree

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