Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Communicative server/bartender dedicated to providing elevated service and providing unforgettable guest experiences. Offering 10 years of experience providing service to dinner guests at fast-moving/high-volume restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Successful at building relationships with customers to increase loyalty and repeat-business. Safe-serve Certified and knowledgeable about food safety guidelines. Motivated and reliable team member.
Skills
Dining area maintenance
Beverage preparation
Sales expertise
Food and beverage pairings
Stocking and Replenishing
Point of Sale Knowledge
Order Accuracy
Hospitality Service Expertise
Menu Memorization
High-Volume Dining
Daily Specials Memorization
Cash Handling
Food preparation and safety
Food running
Work History
Server, 07/2019 - Current Five Star Quality Care, Inc. – Atlanta, GA,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Bussed and reset tables during shift, working efficiently to keep dining room and work areas clean during the rush.
Server / Bartender/ Shift Manager, 06/2010 - 09/2016 Wegmans Food Markets, Inc. – Rochester, NY,
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Waited on customers at bar and at table bar areas.
Lead Cashier, 10/2012 - 01/2014 Ceva Logistics U.S., Inc. – Troy, OH,
Educated employees on all job tasks, including register use, merchandising and customer service.
Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Reviewed and resolved differences between accounting information and cash drawer.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Assisted customers by answering questions and fulfilling requests.
Displayed new stock and rotated existing products.
Sales Associate, 08/2007 - 06/2010 Fredericks Of Hollywood Inc. – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained organized, presentable merchandise to drive continuous sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma: , Expected in 05/2007 - Woodham High School - Pensacola, FL, GPA:
Associate of Science: Criminal Justice, Expected in 06/2011 - Anthem College - Bryman School - Phoenix, AZ GPA:
Graduated with 4.0 GPA
Member of Alpha Beta Kappa Honor Society
Additional Information
There is a small gap in my employment when I was a stay-at-home mother, homeschooling my children. I moved from Florida to Ohio during this time. There is also an overlap in employment, as I was working two jobs (The Happy Pig Cafe, Ulta Beauty) at the same time. I am a hard-worker, and have future goals of finishing culinary school to open my own food truck.
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