Server with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
Self motivated, enthusiastic, and highly committed to achieving set goals
Communicate well with a wide range of personalities
Literate in MS Word, Excel, Power Point , and Quickbooks
Full service restaurant background
Employee recruitment expertise
Hiring and training
Stable work history
Responsible for coordination of up to 18 servers in restaurant with capacity of 200. Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation Assisted in maintaining preparation and service areas in a sanitary condition. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Greeted each customer with friendly eye contact.
Rio TomatlanCanandaigua, NYserverEfficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards.
University of RochesterRochester, NYcatering coordinator/ managerMinimized loss and misuse of equipment through proper restaurant supervision and staff training. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Shooter's Bar and GrillFairport, NYserver/ bartender/ front end managerBuilt sales forecasts and schedules to reflected desired productivity targets. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Collaborated with the Executive Chef to analyze and approve all food and beverage selections. Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Keuka CollegeKeuka Park, NY, USABachelor of Science: social work