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server resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Calm customer service associate with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • High-volume dining
  • Effective customer upselling
  • Dining customer service
  • MS Office proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Customer Service
  • CRM
  • Verbal Communication
  • Software troubleshooting
  • Employee management
  • Problem Resolution
  • Project management
  • Safety regulations
  • Bilingual French and English
  • Quality Assurance
  • Report generation
  • Report creation
  • Credit card payment processing
  • Office equipment proficiency
  • Quality control
  • Adaptive team player
  • Customer relations
  • Sales expertise
  • Technologically savvy
  • Retail sales customer service
  • Courteous demeanor
  • Microsoft Office expertise
  • Business development understanding
  • Call Center Operations
  • Freight operations
  • Data evaluation
  • System implementation
  • Problem-solving abilities
  • High-energy attitude
  • Monitoring fluids
  • Catheter change and preparation
  • Medical terminology knowledge
  • Collecting specimens
  • Records Management
  • Patient relations
  • Patient Care and Safety
  • DBMS
  • Database Administration
  • HIPAA
  • Performing patient intakes
  • Preparing meals
  • Quick problem solver
  • Respiratory equipment training
  • Helping with medication
  • Documentation procedures expert
  • Collecting vital signs
  • General housekeeping ability
  • Calm and level-headed under duress
  • Able to lift 300 pounds
Experience
10/2020 to Current Server North American Breweries | Philadelphia, PA,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
01/2019 to 01/2021 Customer Service Associate Public Consulting Group | Vineland, NJ,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
07/2018 to 03/2020 Nursing Assistant Cadia Healthcare | Turnersville, NJ,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Education and Training
Expected in 05/2018 to to High School Diploma | Marksville High School, Marksville, LA GPA:
Expected in 04/2018 to to CNA | Nursing Assistance Central Louisiana Technical Community College - Alexandria, Alexandria, LA GPA:
Expected in to to Real Estate Development | Real Estate Donaldson Real Estate School of Business, Baton Rouge, LA, GPA:

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Resume Overview

School Attended

  • Marksville High School
  • Central Louisiana Technical Community College - Alexandria
  • Donaldson Real Estate School of Business

Job Titles Held:

  • Server
  • Customer Service Associate
  • Nursing Assistant

Degrees

  • High School Diploma
  • CNA
  • Real Estate Development

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