Food service professional with ten years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Head server with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
Full service restaurant background
Hiring and training
ServerNov 2015 to Current Cedar Springs Brewing Company － Cedar Springs, MI
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Recorded customer orders and repeated them back in a clear, understandable manner.
Resolved guest complaints promptly and professionally.
Prepared and served beverages such as coffee, tea and fountain drinks.
Shift ManagerNov 2014 to Nov 2015 Golden Corral － Walker, MI
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Served fresh, hot food with a smile in a timely manner.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
SupervisorDec 2010 to Jul 2015 Buffets Inc － Comstock Park, MI
Assigned duties, responsibilities, and work stations to employees in accordance with work
Compiled and balanced cash receipts at the end of the day and shift.