Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest. Dynamic restaurant professional with 3 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Goal-focused Waitress with 3 years of experience working in restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.
Skills
Fast
Self-motivated
Time-management
Type 70WPM
Food Handlers License and Alcohol Servers Certification
Providing customer support
Experience
Server , 01/2020 to 03/2020 Omni Hotels – Irving, TX,
Backed up cashier staff to process customer orders and payments.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Monitored customer movements and quickly cleared empty tables for future customers.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Partnered with team members to efficiently serve food and beverages.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Served average of 20 patrons daily at restaurant with exceptional service.
Calculated charges, issued table checks and collected payments from customers.
Executed cash transactions quickly and accurately.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Greeted guests with friendliness and professionalism.
Applied proactive and resourceful nature to create pleasant guest experiences.
Supported serving staff in delivering accurate and well-presented food orders.
Managed inventory of dining room products, including condiments, linens and flatware.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Server, 06/2019 to 01/2020 Omni Hotels – Tucson, AZ,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Upsold customers and optimized table-turns, outperforming wait staff average sales
Promoted desserts, appetizers and specialty drinks.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Managed closing duties, including restocking items and reconciling cash drawer.
Served average of 2 patrons daily at restaurant with exceptional service.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Partnered with team members to efficiently serve food and beverages.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted newly seated guests quickly and efficiently.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Reviewed identification for patrons before serving alcoholic drinks.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Prepared and served cold, hot and c beverages to guests.
Sent orders to kitchen staff by t.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Processed customers' payments and provided receipts.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Cashier/sales Associate, 10/2018 to 06/2019 Gpm Investments – Salem, IL,
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Increased sales by suggesting specific purchases to customers
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Worked closely with front-end staff to assist customers.
Inspected items for damage and obtained replacements for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Received payments for Beer and alcohol and issued receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Hostess, 01/2016 to 12/2016 Morris Hospital – Channahon, IL,
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Managed closing duties, including restocking items and reconciling cash drawer.
Monitored dining area to assess server capacity and accurately estimate wait times.
Tracked seated guests and available seating using seating
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Checked dining and serving areas every h to verify proper cleanliness and readiness for guests.
Enhanced guests' experiences by fulfilling special requests during visits.
Helped to plan and execute parties for more than 1 guests, including coordinating menus and preparing tables.
Notified servers after seating parties in section for prompt service.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Guided guests to appropriate seating for party size, provided with menus
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered customers' questions about hours, seating, current wait time and other information.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Answered telephone to provide establishment information and take party reservations.
Set up and decorated menu marketing boards with current specials information and drink features.
Assisted s by taking guests drink orders, and/or appetizers .
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered questions about food and order statuses for waiting customers.
Cleaned seating area and checked restrooms every
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Education and Training
GED: , Expected in 2007 Southport High School - , GPA: 40
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