LiveCareer-Resume

server resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Well-versed in using point-of-sale systems, writing up food orders, turning over tables and keeping customers satisfied in high-volume food establishments. Capable of training new team members in procedures and strategies for working quickly and safely. Valid Server certification.

Skills
  • Menu memorization
  • Wine pairings
  • Dish preparation
  • Buffet setup and takedown
  • Safe food handling
  • New employee mentoring
  • Point of Sale (POS) system operations
  • Price memorization
  • Food inspection
  • Hors-d'oeuvres service
  • Special dietary requirements
  • Foodservice techniques
  • High-volume dining
  • Dining crew workflow optimization
  • Training expertise
  • Waiting tables
  • Effective customer upselling
  • Seating assignment preparation
  • Table setting arrangements
  • Dining customer service
  • Prompt table clearance
  • Quality control
  • Conflict and dispute resolution
  • Service prioritization
Experience
Server, 05/2013 to 06/2016
Onix GroupRehoboth Beach, DE,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Server, 09/2009 to 02/2011
Onix GroupNeptune City, NJ,
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Caterer, 06/2004 to 07/2008
EpicRochester, MN,
  • Finalized banquet arrangements by conducting thorough inspections with clients prior to event start.
  • Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food, and beverage quotes.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
  • Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Delivered customer service excellence by promptly filling guests' orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Provided catering at special functions for diverse clientele.
  • Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 100 to 500.
  • Dispensed, poured and mixed water, soft drinks and alcoholic beverages.
  • Accurately estimated amount of food to prepare for events.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Washed and sanitized dishes after every use to protect customers.
Server Trainer, 01/2000 to 01/2004
Milestone Retirement CommunitiesEnglewood, CO,
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Supervised staff preparing and serving [Number] meals per day.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared salads and appetizers to back up kitchen staff.
  • Developed, improved and managed training programs.
  • Watched new staff for concerns such as drug use and card skimming.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Checked menus to verify current selection availability and cleanliness.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
High School Diploma: , Expected in 06/1999
Christian Vocational College - Dallas, TX,
GPA:

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Resume Overview

School Attended

  • Christian Vocational College

Job Titles Held:

  • Server
  • Server
  • Caterer
  • Server Trainer

Degrees

  • High School Diploma

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