Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate dining services. Successful at building relationships with customers to increase loyalty and repeat business.
Skills
Beverage preparation
Dining area maintenance
Food and beverage pairings
Sales expertise
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Daily Specials Memorization
Order Accuracy
People Person
Multitasker
Food running
Work History
04/2017 to Current
ServerPenn National Gaming – East Chicago, IN,
Explained menu items and suggested appropriate options for food allergy concerns.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cultivated warm relationships with regular customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Checked guests' identification before serving alcoholic beverages.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Used slow periods to restock supplies, ice, trays and to go items.
Bussed and reset tables to keep dining room and work areas clean.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
02/2015 to 03/2017
Hostess, SA, Dishwasher, Dessert MakerPenn National Gaming – Harvey, LA,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Stepped into additional roles during busy times to boost coverage of important stations.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
Managed event contracts, including estimates, event profiles and post-event summaries.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Informed servers of newly seated parties for speedy service.
Monitored seating area and checked restrooms regularly to keep spotless.
Documented reservations and communicated changes to guests.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Collected information from arriving customers to seat groups or place them on waitlist.
Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
Managed over 50 customer calls per day
05/2013 to 11/2013
ServerMoneycorp – Chicago, IL,
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Answered customers' questions, recommended items and recorded order information.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
08/2011 to 03/2012
Sales AssociateShop SXC – City, STATE,
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new and potential customers.
Increased sales by offering advice on purchases and promoting additional products. Increasing sales by 20%.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained records related to sales, returns and inventory availability.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Engaged with customers to effectively build rapport and lasting relationships.
Education
Expected in
No Degree: Marine Science Trident Technical College - Charleston, SC GPA:
Continuing education in Marine Science
***No degree YET***
Dean's List 2nd semester of 2018
Majored in Marine Science
Minored in Wildlife Biology
Expected in 06/2013
High School Diploma: Wando High School - Mt. Pleasant, SC GPA:
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