Organized, independent worker with strong time management skills. Detail-oriented and able to learn
new tasks quickly and effectively. Focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Accustomed to working in fast-paced environments with success in effectively handling challenging client situations. Reliable, motivated and willing to go the extra mile to guarantee guests satisfaction and comfort. Prior work in a hotel/restaurant, high end catering, including events such as the Oscars, Kids Choice Awards, as well as celebrity events,and catering jobs on yachts. Currently attending Blue Water Yacht Crew Training. I will obtain my certifications in entry program (guest 1), entry level stewardess, STCW basic crew training, and security duties.
I will obtain Certifications from Blue Water Crew Training as of 9/2/2017. Certifications in: Entry Program (Guest 1), Entry Level Stewardess, STCW Basic Crew Training, Basic Crew Security. and Basic Life Support.
Exceptional time management
Interior and exterior cleaning
Decision making skills
ServerAug 2016 to Aug 2017 Argyle event staff － Los Angeles, CASame duties as below.
ServerAug 2016 to Aug 2017 My World on a Plate － Los Angeles, CASame Duties as below.
Server/BusserSep 2016 to Aug 2017 Chateau Event Staffing － Los Angeles, CA
Assisted guests with any special requests during their visits.
Improved customer service ratings through going above and beyond to meet my guests needs.
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
Effectively handled customer complaints and special requests.
Provided prompt, efficient, friendly, and quality service at all times. Maintained stock levels to prevent shortages of critical items.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Greeted newly seated guests in a friendly and timely manner.
Maintained a positive working relationship with fellow staff and management.
Confirmed accuracy of orders against requisitions.
Mixed and poured juices according to projected business.
Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
Provided fast, friendly, professional service to all guests and beverage servers.
Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
Quickly removed debris accumulated at the bar to consistently maintain a clean service area.
Set up special events and private parties.
Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Greeted all customers, recorded correct orders.
Promoted positive customer and associate relations through courtesy, service and professional appearance.
Polished silverware and glasses.
Service for high end clients, including celebrities, large events such as the Oscars, and Kids Choice Awards.
Housekeeper/assistantMay 2015 to Sep 2015 Hotel Leger － Mokelumne Hill, CA
Hand dusted and wiped clean office furniture
Fixtures and window sills.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Swept and damp-mopped private stairways and hallways.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Spot cleaned carpets using industrial carpet cleaner.
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Routinely removed trash and debris from restaurant.
Education and Training
High School Diploma2018West Los Angeles College － Culver City, CACurrently enrolled in West Los Angeles College with 48 credits working towards my Bachelors Applied Science
of Dental Hygiene. Taking a some time off to work, and gain further life experience.
Volunteer, VFW Veterans of Foreign War, 2011-2014
Housekeeping, bar backing, table setting, ironing, polishing, Wine and liquor knowledge, Interpersonal skills, Professional and friendly, Multi-tasking, attention to detail, calm cool and collected.