LiveCareer-Resume

server resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced Cocktail Waitress, expert in customer service with extensive knowledge in customer service and fast-paced drink service. Devoted to best-in-class service for maximized sales. Hardworking, with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Server offering 14 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations, experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.

Skills
  • Age Verification
  • Price Memorization
  • Service Oriented
  • Food and Beverage Service
  • Upselling and Cross Selling
  • Check Payment Processing
  • Liquor, Wine and Food Service
  • Able to Lift 30 Pounds
  • Transactions and Cash Handling
  • Food Safety Understanding
  • Order Accuracy and Delivery
  • High Energy and Stamina
  • Service-Oriented
  • Warm and Friendly
  • Effective Customer Upselling
  • Point of Sale Systems
  • Conflict and Complaint Resolution
  • Team Player
  • Staff Training
  • High Volume Dining
  • Customer Service and Rapport
  • Cool Under Pressure
  • Workflow Coordination
  • Menu Memorization
  • Dining Room Cleaning and Upkeep
  • Dining Customer Service
Experience
06/2018 to 10/2020 Server Brasada | Powell Butte, OR,
  • Trained [Number] new staff members in various crew functions as requested by management and earned history of outstanding training performance.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Mastered serving, cooking, counter and drive-through to flex across different stations.
  • Cross-trained new employees by explaining rules, procedures and job responsibilities.
  • Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
  • Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
  • Hosted and led [Number] private events and birthday parties by coordinating planning, setup, ordering, billing and cleanup.
  • Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
  • Earned outstanding team member recognition for [Number] different periods.
  • Assisted [Job title] with store opening and closing procedures.
09/2016 to 09/2019 VIP Cocktail Server Brasada | Powell Butte, OR,
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
12/2012 to 08/2017 VIP Cocktail Waitress Larry Flynt's Hustler Club | City, STATE,
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Processed customers' payments and provided receipts.
  • Entered customer food orders into computer system.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Maintained tidiness and organization throughout bar area.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Calculated charges, issued table checks and collected payments from customers.
05/2010 to 06/2013 Server Black Angus | City, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education and Training
Expected in 06/2005 to to High School Diploma | Federal Way High School, Federal Way, WA GPA:

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Resume Overview

School Attended

  • Federal Way High School

Job Titles Held:

  • Server
  • VIP Cocktail Server
  • VIP Cocktail Waitress
  • Server

Degrees

  • High School Diploma

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