LiveCareer-Resume

server resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Service-centric Restaurant Professional with 9+ years of experience in the operations of diverse establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to guest satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards.

Skills
  • Service and Sales expertise
  • Team Member training
  • Dining area maintenance
  • Wine Service
  • Passion for customer satisfaction
  • Outstanding multitasking abilities
Work History
Server, 07/2017 - Current
Hornblower Quincy, MA,
  • Worked and trained others in multiple positions of the Food & Beverage Department included but not limited to serving, bartending, hosting, room service and banquets.
  • Carried out opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Managed numerous reservations and seating arrangements simultaneously in high-traffic upscale restaurant.
  • Applied comprehensive knowledge of wine, cocktails and beer in selection to guests and increase daily beverage sales.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Displayed and upheld company cultural values while interacting with guests, management, and coworkers.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server/Trainer, 05/2013 - 07/2017
Champion Windows Dayton, OH,
  • Held diverse positions in the Food & Beverage Departments of Deloitte University i.e. server, host, server assistant, bartender, barista and banquets.
  • Promoted to Peer Trainer within one year of initial hire.
  • Welcomed and trained new members.
  • Completed all hiring and training paperwork for managers and human resources.
  • Participated in all Trainer classes and projects under the mentorship of the Human Resources Directors.
  • Updated and improved Standard Training Operations for my department.
  • Created "Focus of the Week" bulletin, which highlighted a different standard of service each week, as a refresher for the team.
  • Facilitated Pre and Post shift meetings to discuss daily relevant information.
Office Manager, 08/2015 - 09/2016
Lakeland Financial Corporation Ligonier, IN,
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Developed close working relationships with front office and back office staff.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Communicated with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Oversaw day-to-day business and clinical activities.
Senior Retail Banker, 01/2008 - 05/2012
BBVA Compass Bank City, STATE,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Maintained accurate and accessible records.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Examined tellers' reports of daily transactions for accuracy.
  • Researched and resolved customer issues on personal savings, checking and line of credit accounts.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted customers with opening or closing accounts, completing loan applications and signing up for new services.
  • Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
Certified Photo Technician, 03/2005 - 01/2008
Company Name City, State,
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Handled negative and photo processing, typically exceeding 200 prints per week.
  • Provided high level of assistance to customers regarding special photo projects.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Performed opening and closing procedures to keep operations running smoothly.
Baker, 06/2004 - 01/2006
Company Name City, State,
  • Frosted, iced and decorated cakes and cookies for general sale and customized orders.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Served 50+ bakery customers daily with professional and effective customer service.
  • Cleaned and maintained kitchen equipment and oven.
Education
High School Diploma: , Expected in 05/2007
-
Legacy Fellowship Christian School - Fort Worth, TX
GPA:
Status -
No Degree: , Expected in
-
Tarrant County College District - Fort Worth, TX
GPA:
Status -

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Resume Overview

School Attended

  • Legacy Fellowship Christian School
  • Tarrant County College District

Job Titles Held:

  • Server
  • Server/Trainer
  • Office Manager
  • Senior Retail Banker
  • Certified Photo Technician
  • Baker

Degrees

  • High School Diploma
  • No Degree

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