Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
I am a 35-year-old single mother who has 20 plus years of customer service skills under my belt. These skills have been acquired through serving at restaurants and also medical facilities including a pharmacy. I have been a single stay at home other for years and now and highly motivated to go back to work well helping others at the same time.
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Skills
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Experience
Server, 02/2016 - 09/2019
Ipic Entertainment – Chicago, IL,
Ipic Entertainment – Chicago, IL,
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Calculated charges, issued table checks and collected payments from customers.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Set up dining room to meet hospitality and service standards.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Insurance Verification Specialist, 09/2014 - 10/2015
Novant Health – Leland, NC,
Novant Health – Leland, NC,
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Followed specific security rules and guidelines to protect patient medical records and payment card information.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Examined claims, records and procedures to grant approval of coverage.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Performed verification of Medicare coverage.
- Identified important patient and demographic information.
- Assisted [Number] patients weekly by reviewing personal cases and insurance coverage information.
- Pulled patient files and forwarded to appropriate offices for processing.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Assisted with hospital admissions and paperwork.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Called patients to schedule procedure appointments, consistently double-checking information and availability.
- Answered 75 average daily phone calls to schedule appointments and address patient inquiries.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Updated patient financial information to promote accurate record keeping.
- Communicated with patients to gather intake data and verify chart information.
- Helped patients complete paperwork and explained processes and procedures.
Pharmacy Technician, 04/2011 - 08/2014
Vca Antech, Inc. – Versailles, KY,
Vca Antech, Inc. – Versailles, KY,
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Transmitted daily bulk orders to maintain inventory levels.
- Prepared prescription transfers to other pharmacies.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Used 8-point check system to verify labeled prescriptions.
- Maintained clean and organized pharmacy shelving and work areas.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepared pricing and instruction labels for placement on prescriptions.
- Compiled customer demographic, allergy and medical history background.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Entered patient and medication information into computer to generate prescription labels.
- Requested scripts from doctors and verified insurance and coding.
- Merchandised related products to drive pharmacy department sales.
Education and Training
Bachelor of Science: Nursing, Expected in 01/2025
Galen School of Nursing - St. Petersburg, FL
Galen School of Nursing - St. Petersburg, FL
High School Diploma: , Expected in 05/2001
Sickles High School - Tampa, FL
Sickles High School - Tampa, FL
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Resume Overview
School Attended
- Galen School of Nursing
- Sickles High School
Job Titles Held:
- Server
- Insurance Verification Specialist
- Pharmacy Technician
Degrees
- Bachelor of Science
- High School Diploma
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