server bartender resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Checked identification to enforce age requirement for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Sales Associate/Third Key Holder, 12/2015 - 09/2017 Iron Hill Brewery – Atlanta, GA,
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Tracked stock using company inventory management software.
Maintained records related to sales, returns and inventory availability.
Maintained organized, presentable merchandise to drive continuous sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Processed product returns and assisted customers with other selections.
Engaged with customers to effectively build rapport and lasting relationships.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Prepared merchandise for sales floor by pricing or tagging.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Educated customers on promotions to enhance sales.
Bar Manager, 03/2014 - 06/2017 Descartes Systems Group – Seattle, WA,
Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Determined business needs by acquiring client feedback for process improvements.
Checked ID cards and verified bar guests were of legal age.
Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Improved customer service rankings by resolving issues quickly and accurately.
Maximized customer service by training staff, overseeing operations and resolving issues.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Customer Support Representative, 08/2012 - 06/2013 Focus Communication Services – City, STATE,
Maintained up-to-date knowledge of product and service changes.
Created and maintained detailed database to develop promotional sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Effective liaison between customers and internal departments.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Communicated with vendors regarding back order availability, future inventory and special orders.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Compiled customer feedback and recommended service delivery improvements to management.
Promptly responded to inquiries and requests from prospective customers.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Cross-trained and provided back up for customer service managers.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cross-trained and backed up other customer service managers.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved customer inquiries and complaints quickly.
Trained staff on operating procedures and company services.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Trained new personnel regarding company operations, policies and services.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Managed timely and effective replacement of damaged or missing products.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Provided primary customer support to internal and external customers in fast-paced environment.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promoted available products and services to customers during service, account management and order calls.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Responded to customer requests for products, services and company information.
Education
GED: , Expected in 06/2011 - Northeast Iowa Community College - Dubuque Iowa, GPA: Status -
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