Personable and dedicated Customer Service Representative with extensive experience in the restaurant industry and or healthcare industry as well as the Ethanol Industry . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Scale House Operator with high level of accuracy to properly document collected materials. 2 years of experience in customer-facing environments. Outgoing professional with background in resolving issues and assisting with operations.
Skills
Food safety understanding
Point of Sale (POS) system operations
Liquor, wine and food service
Menu memorization
High-volume dining
Safe food handling
Quality control
Menu knowledge
Patient scheduling
Medical terminology knowledge
Quick problem solver
Customer Service
Data entry
Organizational skills
Customer service
Experience
Scale Operator, 10/2020 to Current Paradies Lagardère Travel Retail – Mesa, AZ,
I probe incoming corn trucks and grade the corn. I obtain the incoming and outgoing weights via the scales. I input all the grades and weights into the computer and generate tickets for customers. I also generate tickets for other commodities such as corn oil, corn syrup and corn feed trucks. I am responsible for answering phone calls when needed as well as customer service with trucking companies and any incoming farmers, as well as addressing their concerns. I maintain the cleanliness of the scale on a daily basis and keep the equipment up to code. I am responsible for daily charting within Microsoft excel. I am also responsible for any new employee training within the scale.
Server/Bartender, 09/2019 to 10/2020 Compass Group Usa Inc – Carrollton, TX,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Monitored patrons to keep alcohol consumption at designated levels.
Stocked bar with beer, wine, liquor and related supplies.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Made product recommendations to customers based on preference, food pairings and special promotions.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Upsold customers from shelf to premium brands to help boost sales.
Greeted customers, directed haulers and answered questions accurately.
Bartender, 07/2013 to 07/2019 Woodforest Bank – Parkesburg, PA,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Stocked bar with beer, wine, liquor and related supplies.
Monitored patrons to keep alcohol consumption at designated levels.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Retail Banker, 11/2014 to 09/2016 Wonderful Citrus – Bakersfield, CA,
Completed documentation for new accounts in alignment with bank policies and procedures.
Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Supported and managed promotional activities to increase bank exposure and reputation in local community.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Balanced daily cash deposits and vault inventory with zero error rate.
Liaised between bank branches regarding best practices and operations.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Medical Assistant, 02/2010 to 07/2011 Company Name – City, State,
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Sterilized medical equipment after each procedure.
Performed routine tests such as urine dip stick, vision and hearing tests.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Education and Training
Associate of Science: Social Sciences, Expected in 05/2006 Morrisville State College - Morrisville Ny, GPA:
Certificate: Medical Assisting, Expected in 09/2009 Everest Institute - San Antonio, TX, GPA:
High School Diploma: , Expected in 06/2003 Clinton Central School - Clinton Ny, GPA:
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