Hardworking and experienced in serving and helping others with proven relationship-building and time management abilities in fast-paced restaurant and retail environments. Successful at handling tasks of all sizes with accuracy and impeccable customer service skills. Strives to meet every customer's need, promote satisfaction and prove long-term loyalty to coworkers and management. Enjoys serving people and uses personable and sociable skills to do so.
During the year and three months I was employed at the Applebee's Neighborhood Grill and Bar in Ottumwa, I attempted and mastered many different tasks and job titles. I began the job as a hostess which includes being the first face guests see when they enter the restaurant. This job demands friendliness and patience through the greeting process until the guests are seated somewhere they are satisfied with. As a host I was responsible for this process among others such as bussing tables, sanitizing tables, making sure the tables were clean for guests' safety and satisfaction all in a timely fashion, helping run food to tables, maintaining a clean restaurant and restrooms, and being a servers' aid if need be.
I then moved up to the Carside To-Go Specialist position. This job required me to answer the telephone to answer guests' questions and/or to take their to-go orders. I was expected to keep orders organized by guest name and telephone number and to make sure all items were packaged correctly according to guests' needs and requests. This job also required me to greet guests at their cars at the designated area outside to process their payments and give them their correct orders. I was also expected to promote different items over the phone to increase restaurant sales and to make sure of guest satisfaction.
After this, I moved on to the Server position. This position required me to greet guests at tables in the restaurant in a friendly, welcoming, and timely manner. I was to take their orders while also offering promotions and ways to upgrade their items to increase restaurant sales and make sure the guests were completely satisfied with their choices. I learned to be able to multitask and to prioritize my next steps in my head, which helped me to become a more efficient server, especially on very high-volume shifts. I was also expected to maintain and follow food safety laws while handling guests' food and drinks and to keep myself in good hygiene and look presentable in uniform. I was expected to also have knowledge of new menu items, promotions, and/or changes to certain items listed on the menu. I was set to a standard to check back with my guests after two-minutes of receiving their food to make sure they are completely satisfied with their order and if they have any current requests or questions. I operated a POS system to organize orders by table number and by guest number to efficiently have receipts ready for guests' payment at any time. I was also in charge of receiving payments from my tables, either cash, debit/credit card, or gift card. All of which being recorded by the POS system so that at the end of my shift, I payed out the expected amount in cash I owed to the store.
After serving for several months, I moved to the Bartender position. I really enjoyed serving bar guests and preparing drinks for the restaurant. I greeted guests at the bar and offered current drink specials and promotions. I took bar guests' orders, prepared their drinks, and took food orders if need be. I maintained a friendly, open personality with my guests and was ready to make them feel welcome through conversation and enjoyable food and drink. If there is no Carside Specialist scheduled, the bartender is expected to answer the phone and take the to-go orders. I was also expected to prepare all the drinks the servers sell to their tables. I was also responsible for effectively checking guests' identification to monitor the minimum age requirements for alcohol consumption as both a server and bartender.
Our store shut down the dining area in mid-March due to the spread of COVID-19 and was only allowed to serve guests through curbside orders. Despite this, I was one of few employees chosen to continue working through the shut-down taking to-go orders and preparing them. I take pride in all that I have accomplished in a short time while employed at this restaurant. I thoroughly enjoyed this job and was excited to go to every shift I was scheduled and was eager to pick up extra shifts for my coworkers. I was able to see something that needed to be done and to take the responsibility to do it. Even though I was not trained to manage, there was one shift I worked where the manager had to call off, leaving the responsibility to me while I was also responsible for my task as a server. I accomplished this daunting shift with poise and was there to help my coworkers in the front-of-house with what they needed, even in the midst of my own responsibilities, making this one of the many things I am proud of leaving this job.
In the 7 months I was occupied at The Vine Coffeehouse as a barista, I was required to greet all customers in a friendly and welcoming nature. I used a POS system to record customers' orders and to process their payments. I was also expected to prepare food and drinks to customer's satisfaction while maintaining and following food safety laws. I was also expected to maintain a clean environment and to clean and sanitize all dishes used and tables that customers used. I made sure all equipment was being used properly to minimize costly repairs and took care of the coffee machinery. This job taught me to learn to work well with others and to be a team player above anything else. I enjoyed learning and memorizing how to make different coffee drinks which later helped me in my training to become a bartender at my next job. I learned how to work under pressure during high-volume shifts and how to work with others to make sure the shift goes smoothly and customers receive nothing less than satisfactory results.
I worked at Herbergers for a year until the company went out of business in 2018. This was my first real job, and it was the job to teach me how to break out of my shell and be more open and friendly with others. As a sales associate, I worked in the children's department and was expected to help customers find the items they were looking for and to properly ring up each item and process the customers payment. I was also expected to maintain the store's cleanliness and to organize racks and shelves to keep the store looking professional and to make it easier for guests to find correct sizing on items. I also managed and organized the contents of boxes of freight we received and made decisions on where to place new items in the store to appeal to customers. I answered telephone calls and helped customers with their questions over the phone and placed items on hold. I also helped customers find certain items or sizes they were looking for online if we did not have them in stock. I memorized current promotions and discounts to offer customers, especially during the liquidation process when the store was completely on sale. I took safety precautions and checked dressing rooms frequently to minimize shop-lifting and theft and knew the correct alerts to page on the overhead system when theft was occurring. At the end of my shifts I responsibly prepared cash deposits for the store and assured my specific department and POS systems were in shape for closing.
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