Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

  • Sales expertise
  • Dining area maintenance
  • Order Accuracy
  • Hospitality Service Expertise
  • Cash Handling
  • Patient services
  • Infection Control Standards
  • Feeding Assistance
  • HIPAA Compliance
  • Dementia Knowledge
  • Adaptable
  • Organization and Time management
  • First Aid/CPR
  • Teamwork
  • Troubleshooting
Work History
Customer Service Associate, 03/2021 to 08/2021
Panera Bread CoOmaha, NE,
  • Assisted customers at the pay station
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained property by leaf blowing lot and sweeping.
  • Daily task of cleaning the tunnels.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Presented information to customers, peers and all levels of management.
  • Worked independently with minimal supervision.
  • Contributed to team objectives in fast-paced environment.
Server, 07/2020 to 03/2021
Iron Hill BreweryLancaster, PA,
  • Greet patrons as they enter establishment to promptly seat them.
  • Once seated go over all the specials we are having for the day.
  • When taking patrons food orders I offer guidance through the menu and what the restaurant has to offer; being sure to make key note of our highest quality items.
  • Place patrons food orders into the appointed POS system.
  • Deliver the food to the patrons as it comes to expo.
  • Check back regularly to ensure patrons are satisfied and no needs are left unmet.
  • Take patrons payments through either card transactions or cash.
  • Clean tables, floor, restrooms, dining area, patio, walkways and carpets.
  • Do side work such as polish silverware, roll silverware, portion sauces, restock restaurant, mop, vacuum, and clean all windows.
  • Set up dining area for large parties and oncoming shifts.
Pawn Broker, 02/2020 to 05/2020
Iron Hill BreweryGreenville, SC,
  • Processed new inventory to ready for stocking on sales floor.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Generated new loan business by making phone calls to potential clients.
  • Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Processed payments, handled cash and securely initiated bank deposits .
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Handled payments daily, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Organized store shelves to display most attractive inventory.
  • Performed store open and close procedures as part of shift responsibilities.
  • Educated customers and loan applicants about property values.
Server, 10/2019 to 02/2020
HcaMeridian, MS,
  • Visited guest tables after entree delivery to verify correct and satisfactory meals and offer condiments, drink refills and server attention.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Trained servers on menu items, food and beverage pairings, ingredients and service standards.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Used dishwashers, brooms, mops, rags and sanitizer to clean kitchen appliances and equipment as well as floors and preparation services following food safety requirements.
  • Followed safe work practices instituted by company.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Built loyal base by interacting effectively with multi-cultural customer group and by providing quality service and value.
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
Patient Care Technician, 01/2016 to 09/2019
Bayfront HealthCity, STATE,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Interpreted patient complaints, observations and vitals to identify problems or health conditions to notify the nurse.
  • Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
  • Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
  • Measured and recorded food and liquid intake or urinary and fecal output.
  • Managed supplies and restocked inventory to ensure optimal availability for patient care.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Performed pre-operative and post-operative examinations to check patients' vitals and health status.
  • Delivered quality direct and indirect patient care to meet psychosocial, physical and general care goals, assisting patients with activities of daily living and encouraging independence.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
  • Notified appropriate individuals of changes in patient condition and utilized established chain of command to ensure confidentiality and HIPAA compliance.
  • Assisted patients to complete activities of daily living (ADL), including bathing, feeding, lifting and transferring.
  • Assisted patients with ambulation and crutch walking.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
High School Diploma: , Expected in
Nitro High School - Nitro, WV,

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School Attended

  • Nitro High School

Job Titles Held:

  • Customer Service Associate
  • Server
  • Pawn Broker
  • Server
  • Patient Care Technician


  • High School Diploma

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