Dedicated server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Skills
Sales expertise
Dining area maintenance
Order Accuracy
Hospitality Service Expertise
Cash Handling
Patient services
Infection Control Standards
Feeding Assistance
HIPAA Compliance
Dementia Knowledge
Adaptable
Organization and Time management
First Aid/CPR
Teamwork
Troubleshooting
Work History
Customer Service Associate, 03/2021 to 08/2021 Panera Bread Co – Omaha, NE,
Assisted customers at the pay station
Regularly exceeded daily sales and product add-on quotas.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained property by leaf blowing lot and sweeping.
Daily task of cleaning the tunnels.
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Presented information to customers, peers and all levels of management.
Worked independently with minimal supervision.
Contributed to team objectives in fast-paced environment.
Server, 07/2020 to 03/2021 Iron Hill Brewery – Lancaster, PA,
Greet patrons as they enter establishment to promptly seat them.
Once seated go over all the specials we are having for the day.
When taking patrons food orders I offer guidance through the menu and what the restaurant has to offer; being sure to make key note of our highest quality items.
Place patrons food orders into the appointed POS system.
Deliver the food to the patrons as it comes to expo.
Check back regularly to ensure patrons are satisfied and no needs are left unmet.
Take patrons payments through either card transactions or cash.
Clean tables, floor, restrooms, dining area, patio, walkways and carpets.
Do side work such as polish silverware, roll silverware, portion sauces, restock restaurant, mop, vacuum, and clean all windows.
Set up dining area for large parties and oncoming shifts.
Pawn Broker, 02/2020 to 05/2020 Iron Hill Brewery – Greenville, SC,
Processed new inventory to ready for stocking on sales floor.
Estimated value and gave appraisals of merchandise for prospective clients.
Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
Generated new loan business by making phone calls to potential clients.
Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud.
Greeted incoming customers and offered to evaluate and assess items for appraisal.
Organized stock overflow room and moved stock to show room when space was available.
Welcomed customers to shop and offered to answer questions on merchandise.
Processed payments, handled cash and securely initiated bank deposits .
Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
Handled payments daily, always giving receipts and explaining policies to maintain excellent customer satisfaction.
Organized store shelves to display most attractive inventory.
Performed store open and close procedures as part of shift responsibilities.
Educated customers and loan applicants about property values.
Server, 10/2019 to 02/2020 Hca – Meridian, MS,
Visited guest tables after entree delivery to verify correct and satisfactory meals and offer condiments, drink refills and server attention.
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Trained servers on menu items, food and beverage pairings, ingredients and service standards.
Kept work and food areas pristine to meet presentation and food safety requirements.
Used dishwashers, brooms, mops, rags and sanitizer to clean kitchen appliances and equipment as well as floors and preparation services following food safety requirements.
Followed safe work practices instituted by company.
Trained new cashiers on procedures, customer service and sales techniques.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Built loyal base by interacting effectively with multi-cultural customer group and by providing quality service and value.
Multitasked effectively to deliver menu items to guests in timely manner.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Patient Care Technician, 01/2016 to 09/2019 Bayfront Health – City, STATE,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Interpreted patient complaints, observations and vitals to identify problems or health conditions to notify the nurse.
Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
Measured and recorded food and liquid intake or urinary and fecal output.
Managed supplies and restocked inventory to ensure optimal availability for patient care.
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
Recognized and reported abnormalities or changes in patients' health status to nursing staff.
Performed pre-operative and post-operative examinations to check patients' vitals and health status.
Delivered quality direct and indirect patient care to meet psychosocial, physical and general care goals, assisting patients with activities of daily living and encouraging independence.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
Notified appropriate individuals of changes in patient condition and utilized established chain of command to ensure confidentiality and HIPAA compliance.
Assisted patients to complete activities of daily living (ADL), including bathing, feeding, lifting and transferring.
Assisted patients with ambulation and crutch walking.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Education
High School Diploma: , Expected in Nitro High School - Nitro, WV, GPA:
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