- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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Dedicated server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
- Sales expertise
- Dining area maintenance
- Order Accuracy
- Hospitality Service Expertise
- Cash Handling
- Patient services
- Infection Control Standards
- Feeding Assistance
| - HIPAA Compliance
- Dementia Knowledge
- Adaptable
- Organization and Time management
- First Aid/CPR
- Teamwork
- Troubleshooting
|
Customer Service Associate, 03/2021 to 08/2021
Panera Bread Co – Omaha, NE,
- Assisted customers at the pay station
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained property by leaf blowing lot and sweeping.
- Daily task of cleaning the tunnels.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Presented information to customers, peers and all levels of management.
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
Server, 07/2020 to 03/2021
Iron Hill Brewery – Lancaster, PA,
- Greet patrons as they enter establishment to promptly seat them.
- Once seated go over all the specials we are having for the day.
- When taking patrons food orders I offer guidance through the menu and what the restaurant has to offer; being sure to make key note of our highest quality items.
- Place patrons food orders into the appointed POS system.
- Deliver the food to the patrons as it comes to expo.
- Check back regularly to ensure patrons are satisfied and no needs are left unmet.
- Take patrons payments through either card transactions or cash.
- Clean tables, floor, restrooms, dining area, patio, walkways and carpets.
- Do side work such as polish silverware, roll silverware, portion sauces, restock restaurant, mop, vacuum, and clean all windows.
- Set up dining area for large parties and oncoming shifts.
Pawn Broker, 02/2020 to 05/2020
Iron Hill Brewery – Greenville, SC,
- Processed new inventory to ready for stocking on sales floor.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Generated new loan business by making phone calls to potential clients.
- Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Organized stock overflow room and moved stock to show room when space was available.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Processed payments, handled cash and securely initiated bank deposits .
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Handled payments daily, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Performed store open and close procedures as part of shift responsibilities.
- Educated customers and loan applicants about property values.
Server, 10/2019 to 02/2020
Hca – Meridian, MS,
- Visited guest tables after entree delivery to verify correct and satisfactory meals and offer condiments, drink refills and server attention.
- Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Used dishwashers, brooms, mops, rags and sanitizer to clean kitchen appliances and equipment as well as floors and preparation services following food safety requirements.
- Followed safe work practices instituted by company.
- Trained new cashiers on procedures, customer service and sales techniques.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Built loyal base by interacting effectively with multi-cultural customer group and by providing quality service and value.
- Multitasked effectively to deliver menu items to guests in timely manner.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Patient Care Technician, 01/2016 to 09/2019
Bayfront Health – City, STATE,
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Interpreted patient complaints, observations and vitals to identify problems or health conditions to notify the nurse.
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
- Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
- Measured and recorded food and liquid intake or urinary and fecal output.
- Managed supplies and restocked inventory to ensure optimal availability for patient care.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
- Performed pre-operative and post-operative examinations to check patients' vitals and health status.
- Delivered quality direct and indirect patient care to meet psychosocial, physical and general care goals, assisting patients with activities of daily living and encouraging independence.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
- Notified appropriate individuals of changes in patient condition and utilized established chain of command to ensure confidentiality and HIPAA compliance.
- Assisted patients to complete activities of daily living (ADL), including bathing, feeding, lifting and transferring.
- Assisted patients with ambulation and crutch walking.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
High School Diploma: , Expected in
Nitro High School - Nitro, WV,
GPA:
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