Skilled Server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
ReliableAdministrative Assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Skills
Customer Service
Microsoft
Organization and efficiency
Phone call answering
Data entry
Administrative operations
Multitasking and prioritization
Sensitive material handling
Experience
05/2021 to Current
ServerHei Hotels & Resorts – Tucson, AZ,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed opening and closing checklists to facilitate smooth restaurant operations.
06/2003 to 12/2003
Administrative AssistantDart Container Of Michigan – Grand Prairie, TX,
Updated details in company database by keying in customer contacts and delivery dates.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Documented and routed business correspondence to manage office paperwork.
Maintained inventory in supply closet to prevent shortages.
Directed customer communication to appropriate department personnel.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
01/2003 to 06/2003
Administrative AssistantDart Container Of Michigan – New Castle, DE,
Manage workflow by assigning tasks to their administrative employees daily, ensuring that deadlines are met and work is completed correctly.
Assist in training staff members and new hires.
Implement and monitor programs as directed by management, and see the programs through to completion.
Generate memos, emails and reports when appropriate.
Responsible for maintenance of office equipment, including computers, coy machines and fax machines maintain office supplies by checking inventory and order items when needed.
Respond to questions and requests for information.
Answer incoming calls and assume other receptionist duties when needed.
I even took on a project and updated there OSHA books for there SAFETY LOGS.
Education and Training
Expected in to to
: Foreign Language (American Sign Language-ASL) Daytona State College - Daytona Beach, FL GPA:
Expected in to to
: Foreign Language ( Spanish And ASL) Solano Community College - Fairfield, CA GPA:
Expected in to to
: Foreign Language (American Sign Language-ASL) Sonoma State University - Rohnert Park, CA GPA:
Expected in 06/1995 to to
High School Diploma: Fairfield High School - Fairfield, CA GPA:
Expected in to to
Microsoft, Excel, Power Point, Office: Fairfield-Suisun Adult School - Fairfield, CA GPA:
Additional Information
In December 2003 I stopped working due to a major car accident. The 18yr gap I have with working is due to not being able to work, from injuries I sustained from the car accident. During the 18yrs, it gave me the chance to be home raising both of my children. Also, during this time I went to school to keep my skills sharp and to learn new ones.
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