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Server and Bartender Resume Example

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SERVER AND BARTENDER
Summary
Experience
07/2018 - 11/2020Margatita's Mexican Restaurant - Server and BartenderKeene, NH
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Calculated charges, issued table checks and collected payments from customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
07/2013 - 07/2018Ramunto's Brick Oven Pizza - Server and BartenderBrattleboro, VT
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
07/2014 - 08/2015Brattleboro Country Club - Beverage Cart ServerBrattleboro, VT
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Served drinks and prepared specialty beverages.
  • Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Assisted new servers by coaching and training new employees.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Directed patrons to restrooms and other amenities within facility.

01/2011 - 08/2013Windham Flowers - Customer Service CashierBrattleboro, VT
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Stayed up to date on current item discounts to support promotions.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and floral orders.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Welcomed customers, offering assistance to help find necessary store items.
Skills
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Check payment processing
  • High-volume dining
  • Menu memorization
  • Effective customer upselling
  • Quality control
  • Welcoming customers
  • Clear communication
  • Issue response and resolution
  • Message routing
  • Multitasking
  • Data entry
  • Organization
  • Communication
  • Teambuilding
  • Computer skills
Education and Training
05/2012Leland And Grey Union High School Townshend, VTHigh School Diploma
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Resume Overview

Companies Worked For:

  • Margatita's Mexican Restaurant
  • Ramunto's Brick Oven Pizza
  • Brattleboro Country Club
  • Windham Flowers

School Attended

  • Leland And Grey Union High School

Job Titles Held:

  • Server and Bartender
  • Beverage Cart Server
  • Customer Service Cashier

Degrees

  • High School Diploma

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