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Hospitality is a great advantage I have when working with people and coworkers. I have dealt with kids, adults and elder people, so my diversity in age gives me great experience range. Dynamic with solid years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Self-motivated and dependable offering restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
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On and Off summer job because of school.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Applied knowledge of correct sizing and fit to help customers find comfortable shoes.
- Inspected and reported or repaired damaged cargo.
- Assisted customers with choosing brands and styles to meet specific requirements.
- Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
- Received merchandise and restocked floors and storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Upsold customers and optimized table-turns to outperform average sales by [Number]%.
- Answered telephone to provide dining information and take party reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered questions about food and order statuses for waiting customers.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Hill College - Hillsboro, TX
- Honor Roll Spring semester of 2019
- 3.57 GPA
- Dean's List Honoree Spring semester of 2019
Presbyterian College - Clinton, SC
- Minor in Coaching
- Completed Accounting and Marketing classes
- Completed Marketing Internship with Lauren's County Chamber of Commerce
- Voluntarily spoke at an NAACP event promoting black rights and equality
- Chuck E Cheese First job I started at the end of 2014 through 2017. I resigned for a better opportunity to explore in a different field of work. My job title was as an showroom hostess, kitchen cook, and cashier. Academy Sports and Outdoors Second job I started in 2017 and worked there for almost 6 months until going off to college in August. My job title was a footwear associate that dealt with a lot of one on one customer service. I always left my customer with the right help and hospitality. Profession Development: I developed the understanding of patience and great customer service to all visitors and customers who walked into my job.
In the summer of 2019 me and my teammates voluntarily helped out a elementary school that needed desk and chairs moved to a new facility. It was an astonishing experience to help others that don't have hands on resources to get that help. I wanted to do more but what was asked was all that was needed.
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Resume Overview
School Attended
- Hill College
- Presbyterian College
Job Titles Held:
- Server
- Footwear Associate, Cargo and Freight
- Hostess, Kitchen Cook, and Cahsier
Degrees
- Associate of Arts
- Bachelor of Science
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