Very friendly server comfortable operating in fast-paced environments focusing on sales, service and quality. I am an energetic team player and can multitask while delivering friendly, prompt service to all customers. I am very successful in menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
I have worked in the hospitality industry for 10 plus years. I am an engaging communicator with exceptional customer service.
Skills
Dish preparation
Food inspection
Hors d'oeuvres service
Menu memorization
Food safety understanding
Table setting arrangements
High-volume dining
Effective customer upselling
Liquor, wine and food service
Buffet setup and takedown
Check payment processing
Wine pairings
Table Bussing
Point of Sale (POS) system operations
Dining customer service
Special dietary requirements
Menu knowledge
Dining crew workflow optimization
Safe food handling
Sales Techniques
Relationship management
Service prioritization
Regulatory compliance
Seating assignment preparation
Experience
Server, 12/2020 - 06/2021 Neiman Marcus – New York, NY,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Collaborated with host, bus person and cook to serve up food and beverage options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Club Level Concierge, 09/2014 - 01/2016 Marriott International – Greensburg, IN,
Facilitated research of local venues, restaurants and visitor spots per guest requests.
Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Managed transportation arrangements to and from airport, train station and local events for visitors.
Updated front desk's concierge book to maintain most relevant visitor information.
Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
Rectified volatile situations quickly through active listening and effective communication.
Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
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