Enthusiastic Cosmetology Student with strong clinical and practical background in service industry. Knowledgeable in professional imaging, hair design, Paul Mitchell product knowledge.
Skills
Beauty tool sanitization
Makeup and skincare
Body hair removal
Manicures and pedicures
Social skills
Client consultations
Product knowledge
Paul Mitchell product expert
Sales and marketing
Reflective listening
Understanding of body signals
Accurate cash-handling
Customer care
Inventory oversight
Tactful conflict resolution
Meeting and exceeding sales goals
Merchandise displays
Stock management
Opening and closing procedures
High-volume retail experience
Service prioritization
Health codes compliance
Outgoing personality
Basic accounting
Experience
Server, 09/2020 to Current Pyramid Hotel Group – San Luis Obispo, CA,
Educated guests on daily specials, appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Upsold customers and optimized table-turns to outperform average sales by 40%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Rearranged tables, and chairs prepare for large groups Or restaurant buy outs.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Server, 04/2018 to 09/2020 Pyramid Hotel Group – Cincinnati, OH,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Bartender, 05/2017 to 02/2018 The One Group – Kansas City, MO,
Checked identification of customers to verify age requirements needed to purchase alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stocked bar with beer, wine, liquor and related supplies.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Made product recommendations to customers based on preference, food pairings and special promotions.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Upsold customers from shelf to premium brands to help boost sales.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Engaged in small talk with patrons to build rapport and earn repeat business.
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