Talented sales professional effective at multi-tasking and 8+ years of progressive experience in exceeding sales targets with respective employers. Skilled in developing long-term relationships and providing exceptional individualized service. Strengths include excellent communication skills, superior time management proficiency, and ability to acquire new concepts promptly.
Strong work ethic for professionalism
Excellent communication skills
Reliable and dependable hard-worker
Positive and upbeat
Extensive personal network
Fluent in Mandarin/Chinese
POS [Aloha] expert
Server, 12/2011 to 10/2012 Gyu-Kaku Japanese Barbeque – Pasadena, CA
Utilize knowledge of the food menu, and ingredients in specialty drinks to make the perfect recommendation for each guest
Interact with the guests directly and quickly in a manner which promotes the highest level of customer service
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Handle guest complaints and always ensure guests leave with a smile
Ensure guests have everything they need to ensure a pleasant dining experience.
Developed and maintained positive working relationships with others to reach business goals.
Assistant, 08/2010 to Current GJ Design Inc. – Monterey Park, CA
Act as a liaison between the production factories overseas and manufacturing companies in the United States
Email project managers from both parties consistently to make sure deadlines are met.
Pick up/drop off packages when needed.
Set up in home fitting appointments for models to try on seasonal sample pieces.
Server, 05/2010 to 08/2011 Alondra's Hot Wings – Alhambra, CA
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Suggestive selling, and up selling techniques are used to improve average sales by 15% every shift.
Assertively communicated with kitchen team members to ensure food was prepared on time and correctly
Ensure accurate cash handling and balancing of nightly cash outs.
Check with guests to ensure that they are enjoying their meals and take appropriate action to correct any complaints or requests.
Bachelor of Arts: Sociology, June 2013 University of California, Riverside - Riverside, CA