Creative, resourceful, and solution-focused professional offering valuable restaurant and sales experience gained via hospitality management, event planning, and group sales leadership. Demonstrated ability as a team player, sales leader, and proven F&B manager. Intuitive insight into the needs and requirements of customers; self-motivated professional who is adept at working effectively with limited supervision - applying creativity,organizational skills, and attention to detail to plan and manage flawless day to day operations and golf events. Company minded with strong and firm personal commitment to produce and ensure quality bottom-line results. Relationship driven and experienced at driving company growth and improving overall team performance.
Microsoft Office (Word, Excel, PowerPoint, Outlook), Visual On
ServerJan 2015 to Current THE LOCAL － Naples, FL
Responsibilities include handling cash transactions, such as issuing clients cash refunds and credit slips.
Investigated and quickly resolved beverage quality and service complaints to earn long-term customers.
Possessed a strong sales attitude and proven efficiency in providing service to guests in a timely fashion.
Ensured each customer received outstanding service by providing a friendly environment, which included: greeting and acknowledging customers, maintaining outstanding standards, using product knowledge, and leading and providing customer service.
Maintained awareness of all promotions and advertisements.
Knowledge of vegetarian and vegan options.
Worked hard to understand and learn all of our customers dietary restrictions and gave them the knowledge to have the best healthy and flavorful options available to them.
Assistant General ManagerJun 2012 to Dec 2014 The Dock at Crayton Cove and Riverwalk － Naples, FL
Generates higher sales and built strong relationships with customers by promoting upcoming specials.
Motivates and supervises employees to work hard while increasing productivity and quality of services.
Regularly anticipates guest needs, and consults directly with customers to provide service in optimal ways.
Works to met sales goals, and ensured that all restaurant and service activities exceeded company standards.
Resolves any discrepancies between staff and customers as well as any issues between team members.
Monitors client preferences to determine focus of sales efforts in a fast-paced competitive environment.
Implements marketing and sales strategies to develop sales with local business and professional associations.
Formulates accurate forecasting plans (sales and budget); develops and implements new sales strategies.
Continuously increases sales output each month resulting in achieving and surpassing expected targets.
Increases client leads through referral of satisfied clients, and provides prospects with concise information.
Responsibilities include meeting revenue goals, development of F&B marketing programs, management of customer service functions, server recruiting, employee training, and close oversight of F&B inventory.
Duties include: meeting sales goals, development of marketing programs, and management of key clients.
Service ManagerOct 2011 to Mar 2012 Lely Flamingo Island Grille － Naples, FL
Utilized "ACE Service Absolutes" by acknowledging, greeting, and thanking all members and guests.
Managed food and beverage outlets, including: to convenience carts, snack bar, bar/lounge areas, restaurants, catering and banquet facilities by ensuring that product quality and service standards were met.
Established and maintained an elevated philosophy of service expectations that was evident in all areas.
Supervised all food and beverage staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, evaluating, supervising performance, and carrying out disciplinary action as needed.
Additional day-to-day responsibilities included: budget control, inventory maintenance, event planning, sales, marketing, forecasting revenue, and the creation of a comprehensive training manual.
Regularly instituted new events for the members to increase participation and sales to meet goals.
Demonstrated ability in managing all food and beverage activity under the direct supervision of the GM.
Coordinated, scheduled, and budgeted employee and payroll; collaborated with executive chef on menus.
Maximized food and beverage sales by identifying and targeting sales opportunities through marketing.
Deeply experienced in supervising the overall food and beverage operations as well as the planning of menus and the directing of food preparation; responsible for computer updates for all new menu items.
Provided positive reinforcement and feedback, which staff responded to by increasing productivity.
Experienced in maintaining a very visible floor presence for customer interaction, and ensured the highest levels of food and beverage quality as well as guest satisfaction throughout F&B service.
Increased revenue with improved marketing and up-selling of food and beverage.
Lowered payroll and increased productivity and sales.
Managed the interviewing, training, and development of the team.
Bartender and ServerDec 2008 to Oct 2011 American Golf Corporation － Naples, FL
Handled all aspects of bar management, which included: greeting customers, providing quality service in a fast paced environment, delegating tasks to wait staff, and maintaining proper alcohol inventory levels.
Provided focused customer service by welcoming guests in person and offering high quality bar service.
Duties included handling and providing outstanding bar service and working as a server as needed.
Consistently provided prompt service while taking orders, and trained staff on sequence of service.
Leveraged knowledge and sales skills to make perfect recommendation for each customer.
Took food and drink orders in a friendly and timely manner.
Became familiar with regulars and met their needs promptly.
Trained new employees, opened and closed the restaurant, and developed close relationships with patrons.
Operated well in a fast-paced environment; provided prompt service while taking orders, serving food, etc.
Duties included handling and providing outstanding bar, restaurant, and meeting services to customers.
Routinely led and participated in team reaching and exceeding daily stretch goals in bar and restaurant.
Consistently recognized as the server on the wait staff producing the highest revenue and margin.
Food and Beverage ManagerMay 2008 to Nov 2010 Grand View Lodge － Nisswa, MN
Primary duty is directive management; however, as the Food & Beverage Manager was required to fill in as bartender, server, host, etc.
Maintained knowledge of local competition and industry trends.
Implemented and supported all Cote Family initiatives and programs as requested by management.
Maintained job results by coaching, counseling, and disciplining staff; monitored and appraised job results.
Was aware of all course events, large parties, and reservations that affected the food and beverage operation.
Responsibilities included ensuring the satisfaction of all customers/members for all kinds of facility events by giving one on one attention to consistently ensure a great member and guest experience.
Golf Group SalesMay 2005 to Nov 2007 The Pines － Nisswa, MN
Successfully sold golf group sales, and generated group sales as well as increased individual play.
Trained, developed, and motivated staff at various levels to meet aggressive company goals and objectives.
Maintained a good relationship with all assigned groups (accounts).
Managed sales development, new market identification and penetration, and account management.
Utilized sales/organizational skills.
Maintained sales relationships with multiple networking organizations, chambers, and visitor bureaus.
Assisted with golf course business acquisitions, and maintained complete knowledge of area market.
Worked with head of sales to maintain no overbooking.
Maintained a quick and clean work environment.
Bachelor of Science, Supervision and Management2016FLORIDA SOUTH WESTERN COLLEGE － Naples, FLApplied Science