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Server Resume Example

Resume Score: 80%

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SERVER
Summary
Skills
  • Table Bussing
  • Dining customer service
  • Hors d'oeuvres service
  • Special dietary requirements
  • Dish preparation
  • Price memorization
  • Effective customer upselling
  • Menu knowledge
  • Check payment processing
  • Point of Sale (POS) system operations
  • Buffet setup and takedown
  • Table setting arrangements
  • Food inspection
  • Safe food handling
  • Regulatory compliance
  • Seating assignment preparation
  • Quality control
  • Sales Techniques
  • Service prioritization
Experience
Server
City, StateCompany Name/May 2015 to Jun 2017
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Sent orders to kitchen staff by [Action].
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Processed customers' payments and provided receipts.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
  • Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
Manufacturing Associate
City, StateCompany Name/Feb 2014 to Jun 2016
  • Initiated discussion with production department to improve tools, workflow and analytical processes.
  • Documented discussion points and minutes for product-related findings to present to stakeholders.
  • Reviewed customer quotes and return reports, creating weekly summaries for product teams.
  • Tabulated data on industry trends and developments to present to management.
  • Troubleshot problems with equipment, devices or products.
  • Conducted experiments on biomass or pretreatment technologies.
  • Collected hazardous or non-hazardous waste using correctly labeled barrels or other containers and transferred to collection areas.
  • Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment.
  • Analyzed customer data to identify trends for product quality issues.
Centeria
City, StateCompany Name/Dec 2012 to Jul 2014
  • Strengthened team performance and productivity by training and inspiring team members.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved or exceeded [Number]% satisfaction rating on consistent basis.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Promoted [Product or Service] offerings to drive growth and exceed benchmarks.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Asst Floor Manager
City, StateCompany Name/Mar 2010 to Nov 2012
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Stayed up-to-date on extensive company products and services.
  • Managed inventory, cleaning of [Areas] and organizing [Description].
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Decreased total overhead expenses by negotiating with vendors.
  • Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
  • Inventoried stock every [Timeframe] to identify loss concerns and maintain accurate records.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Promoted culture of collaboration focused on collective problem-solving and [Type] target achievement.
  • Performed quality assurance procedures to deliver products and services that met standard grade.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Verified proper paycheck handling by scheduling employee work hours and managing payroll on [Timeframe] basis.
  • Increased sales [Number]% and reduced spending [Number]% through [Action] and [Action].
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Education and Training
High School DiplomaWestern Hills High SchoolMay 2006City, State
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Resume Overview

School Attended

  • Western Hills High School

Job Titles Held:

  • Server
  • Manufacturing Associate
  • Centeria
  • Asst Floor Manager

Degrees

  • High School Diploma

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