Server Resume Example White Chocolate Grill

Haylee

Christine

https://www.linkedin.com/in/haylee-christine-457163165/
https://www.facebook.com/haylee.christine.399

Professional Summary

Multi-talented Event Coordinator versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply 6 years of experience and diverse skills to new role. I'm also pursuing opportunities in management to leverage advanced skills in staff training and development. Self-motivated with exceptional communication and work ethic. Most recently developed skills as a versatile server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Skills

Event Coordination
Oral and written communication
Conflict resolution
Interpersonal Skills
Project management
Problem solving
Marketing and promotions
Customer service-oriented
Strong work ethic
Product/Food sales and promotion
Time Management

High-volume dining
Hospitality service expertise
Menu memorization
Wine service
Sale expertise
Guest seating arrangements
Point of sale knowledge
Order accuracy
Daily specials memorization
Performance improvement

Education

Sandhills Community CollegePinehurst, NCAssociate of Science: Nursing

Work History

White Chocolate Grill- Server
Scottsdale, Arizona03/2019 - Current

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored guests for intoxication and immediately reported concerns to management.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Increased sales from $700 in a shift to $1000-$1400 by upselling alcohol and desserts to customers.

The Valley Management Group- Director Of Talent/Administrative Executive
Tempe, Arizona06/2018 - 12/2018

Addressed employee conflicts immediately following all corporate procedures.
Conducted exit interviews to better understand the reasons why employees were separating from the company.
Developed an incentive program for the hiring of and the retaining of employees.
Answered questions from employees regarding health benefits and 401k options in person, over the phone and by email.
Provided immediate updates to the entire employee pool when policies/procedures were changed or altered.
Handled the on-boarding process for newly hired employees which included distribution of all paperwork.
Managed HR activities, including recruiting, hiring and training of high-level staff.
Resolved employment-related disputes through proactive communication.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Coached new employees on administrative procedures, company policies and performance standards.
Reduced overhead by taking on more responsibility with creative and administrative projects.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Monitored and evaluated personnel performance to complete daily, weekly, and monthly reviews, recommend advancement or address productivity concerns.
Responded to special requests and needs.
Utilized strong time management and organizational skills to ensure smooth and seamless operations.

Drucker & Falk LLC- Leasing Agent
Southern Pines, NC08/2017 - 05/2018

Performed background checks on all apartment applicants.
Experienced with new construction, luxury apartment buildings, condominiums and 155+ units.
Marketed the property to local businesses through collateral, emails and phone calls.
Invited prospects to fill out an application upon completion of the property tour.
Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
Resolved conflicts between tenants in the most effective manner.
Kept meticulous records of all correspondence with and from tenants.
Coordinated appointments to show marketed properties.
Maintained connections with clients to encourage repeat business and referrals.
Delivered positive, effective sales presentations.
Created and implemented marketing plans to drive sales.

Poppies And Peonies- Event Coordinator
Phoenix, Arizona12/2012 - 01/2017

Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Supervised onsite team of 5-15, including caterers, audio-visual technicians, and facility management team.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Coordinated schedules and timelines for all events.
Led vendor negotiations to obtain cost-effective services and products.
Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
Selected and ordered décor and event materials.
Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Cultivated and managed relationships with key clients, vendors and community partners.
Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Leveraged professional relationships to develop new business opportunities.
Set up event facilities and equipment, cleaned areas and organized supplies.
Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Resume Overview

Companies Worked For:

White Chocolate Grill
The Valley Management Group
Drucker & Falk LLC
Poppies And Peonies

School Attended

Sandhills Community College

Job Titles Held:

Server
Director Of Talent/Administrative Executive
Leasing Agent
Event Coordinator

Degrees

Associate of Science : Nursing

Server Resume Example

Resume Score: 80%

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