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Server Resume Example

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Haylee
Christine
  • https://www.linkedin.com/in/haylee-christine-457163165/
  • https://www.facebook.com/haylee.christine.399
Professional Summary

Multi-talented Event Coordinator versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply 6 years of experience and diverse skills to new role. I'm also pursuing opportunities in management to leverage advanced skills in staff training and development. Self-motivated with exceptional communication and work ethic. Most recently developed skills as a versatile server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Skills
  • Event Coordination
  • Oral and written communication
  • Conflict resolution
  • Interpersonal Skills
  • Project management
  • Problem solving
  • Marketing and promotions
  • Customer service-oriented
  • Strong work ethic
  • Product/Food sales and promotion
  • Time Management
  • High-volume dining
  • Hospitality service expertise
  • Menu memorization
  • Wine service
  • Sale expertise
  • Guest seating arrangements
  • Point of sale knowledge
  • Order accuracy
  • Daily specials memorization
  • Performance improvement
Education
Sandhills Community CollegeCity, StateAssociate of Science: Nursing
Work History
Company Name- Server
City, State03/2019 - Current
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.
  • Increased sales from $700 in a shift to $1000-$1400 by upselling alcohol and desserts to customers.
Company Name- Director Of Talent/Administrative Executive
City, State06/2018 - 12/2018
  • Addressed employee conflicts immediately following all corporate procedures.
  • Conducted exit interviews to better understand the reasons why employees were separating from the company.
  • Developed an incentive program for the hiring of and the retaining of employees.
  • Answered questions from employees regarding health benefits and 401k options in person, over the phone and by email.
  • Provided immediate updates to the entire employee pool when policies/procedures were changed or altered.
  • Handled the on-boarding process for newly hired employees which included distribution of all paperwork.
  • Managed HR activities, including recruiting, hiring and training of high-level staff.
  • Resolved employment-related disputes through proactive communication.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Monitored and evaluated personnel performance to complete daily, weekly, and monthly reviews, recommend advancement or address productivity concerns.
  • Responded to special requests and needs.
  • Utilized strong time management and organizational skills to ensure smooth and seamless operations.
Company Name- Leasing Agent
City, State08/2017 - 05/2018
  • Performed background checks on all apartment applicants.
  • Experienced with new construction, luxury apartment buildings, condominiums and 155+ units.
  • Marketed the property to local businesses through collateral, emails and phone calls.
  • Invited prospects to fill out an application upon completion of the property tour.
  • Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
  • Resolved conflicts between tenants in the most effective manner.
  • Kept meticulous records of all correspondence with and from tenants.
  • Coordinated appointments to show marketed properties.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Delivered positive, effective sales presentations.
  • Created and implemented marketing plans to drive sales.
Company Name- Event Coordinator
City, State12/2012 - 01/2017
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supervised onsite team of 5-15, including caterers, audio-visual technicians, and facility management team.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Coordinated schedules and timelines for all events.
  • Led vendor negotiations to obtain cost-effective services and products.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Selected and ordered décor and event materials.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
  • Leveraged professional relationships to develop new business opportunities.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
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Resume Overview

School Attended

  • Sandhills Community College

Job Titles Held:

  • Server
  • Director Of Talent/Administrative Executive
  • Leasing Agent
  • Event Coordinator

Degrees

  • Associate of Science : Nursing

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