, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Safety-oriented individual well-trained to follow emergency protocols and give cohesive, clear directions to patrons. Firm yet gentle enforcer of rules and known for quickly addressing issues. Demonstrated skills in lifesaving measures, CPR, pro-active environmental monitoring.
I am a welcoming receptionist with 2 year background in fast-paced setting. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
I am a talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Additionally, I have experience as a dedicated Pet Sitter with advanced knowledge of animal care and client relationship management. Well-versed in stringently following owner instructions for pet medication, dietary needs and daily care. In closing, I have a highly desirable skill set with unique abilities and certifications that will be an asset to prospective employers.
Skills
Cash handling
Fast-Pace Environment Experience
Lifeguard Operations/CPR Certified/AED
Problem Resolution
Planning and Coordination
Teamwork Building
Professional Demeanor
Effective problem-solver
Critical Thinker
Strong listening skills
Documentation and reporting
G Suite Knowledge
Customer/Client relations
Conflict Resolution
Scheduling
Bookkeeping
Telephone skills/Mail Handling
Time management
Verbal Communication
Written Communication
Organizational Skills
Dependable
Initiative on tasks
Flexibility in training
Computer data entry
Work History
Server, 09/2020 - Current Joey Restaurant Group – Woodland Hills, CA,
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 8%.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Served needs of more than 20 customers during peak business hours.
Dog Sitter, 03/2020 - Current Goodwill Industries Of North Central Wisconsin – Eau Claire, WI,
Exercised animals regularly with walks and rigorous play activities.
Followed all pet care instructions, including dietary needs and medication regimens.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Maintained clean and organized environment, while in patrons home to promote animal wellbeing.
Walked pets outside twice daily per shift to prevent accidents in clients home environment.
Front Desk Receptionist, 08/2017 - Current City Of Charleston – Charleston, WV,
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Swiftly responded to guest patrons and other inquiries made via establishment website, email or phone.
Updated customer accounts regarding billing methods to include tanning services, gym access, pool and tennis court use, concessions and additional sports equipment sales and rentals.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Maintained clean work environment to include sanitation procedures of tanning beds, equipment and all areas of guest access.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Sorted mail and other important data upon general manager's absence, promoting quick delivery of all messages to recipients.
Explained details regarding property, including tennis court use, pool area, spa and fitness center to acclimate patrons to sports club environment.
Entered customer data using software and updated information whenever guests purchased or modified membership information.
Maintained transaction security by verifying payment cards against identification.
Certified Lifeguard, 05/2016 - Current Kings Point Sport Sports Club – City, STATE,
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Conducted patrols every half hour of pool deck and premises to identify and help those in need of immediate care and assistance.
Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
Used CPR skills to assist rescued individual until arrival of emergency services, resulting in positive outcomes.
Inspected pool every half hour and skimmed obstacles, including toys, trash and obstructions that could hinder line of sight.
Warned patrons of unsafe or hazardous conditions/behaviors and suggested alternative activities during pool use.
Checked water readings start and close of every day to keep chemicals at safe levels and avoid potential illnesses among patrons.
Observed weather and water conditions and alerted visitors to potential dangers (lightning, thunder, rain, wind, fecal and bodily fluid contamination).
Entered water immediately to pull struggling swimmers to safety.
Monitored maintenance of pool slide, diving board, and lounge chairs, immediately reporting issues requiring prompt attention to management.
Education
Associate of Science: A.A.S. Emphasis in Biological Sciences, Expected in 05/2023 - Southwestern Illinois College - Belleville, GPA:
High School Diploma: , Expected in 05/2020 - Belleville Township High School East - Belleville, IL, GPA:
Certifications
Certified LifeGuard, American Red Cross, through 04/07/2021
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