Server Resume Example The Dolphin In Poipu

SERVER

Summary

Proactive, friendly and responsible server with five years of experience in fast-paced as well as family-friendly service settings. Currently looking for work in Las Vegas, Nevada, as I will be relocating there from Kauai, Hawaii in September 2020. Attentive and a great communicator with exceptional customer service and food handling skills. I am also skilled at memorizing menu items and orders, upselling additional products, taking accurate drink and food orders, keeping customers happy and contributing time and abilities toward team success. Superior work ethic with continual positive attitude. Skillful in handling phone duties and reservations.

Skills

Price memorization
Menu memorization
Food & beverage safety understanding
Point of Sale (POS) system operations
Hosting and bussing expertise

Effective sales techniques
Dining crew workflow optimization
Quality control
High-volume dining
Relationship management

Experience

The Dolphin in PoipuKoloa, HIServer01/2020 to 03/2020

Operated POS terminals to input orders, split bills and calculate totals.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Partnered with team members to efficiently serve food and beverages.
Managed closing duties, including restocking items and reconciling cash drawer.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Processed customers' payments and provided receipts.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

MCS GrillEleele, HIServer08/2015 to 03/2020

Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Processed customers' payments and provided receipts.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Greeted newly seated guests quickly and efficiently.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

Honolua Surf CoKoloa, HIRetail Sales Associate01/2019 to 07/2019

Supported managers with organizing store and showcasing new items in eye-catching displays.
Adhered to all company initiatives and achieved established goals for each.
Built customer loyalty by engaging with and identifying product needs of customers.
Processed payments and maintained accurate drawers to meet financial targets.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Completed all assigned training to stay updated on important policies and procedures.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Answered questions about current promotions and resolved issues according to store policies.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Assisted in ringing up sales at registers and bagging merchandise.

Education and Training

Some College (No Degree):Hospitality And AccountingKauai Community College, Lihue, HI

Resume Overview

Companies Worked For:

The Dolphin in Poipu
MCS Grill
Honolua Surf Co

School Attended

Kauai Community College

Job Titles Held:

Server
Retail Sales Associate

Degrees

Some College (No Degree) : Hospitality And Accounting

Server Resume Example

Resume Score: 80%

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