Server Resume Example
Sociable and personable, skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly workspace, making personalized recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Experienced employee offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant/business environments with discerning customers and high standards. Hardworking, with proven relationship-building and time management skills in fast-paced environments. Successful at handling multiple customers with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled in offering expertise in order taking, money handling and product promotion. Greets guests/customers with genuine smile, builds rapport and promotes enjoyable experience. Maintains a professional appearance.
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- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Upsold customers and optimized table-turns to outperform average sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances to provide superior service.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Rendered information to callers and drafted office emails.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Responded to customer concerns and issues in due time.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Followed-up with clients after personalized orders to assess quality service and customer satisfaction.
- Major in Psychology, unfinished degree
- Recipient of academic scholarships as well as athletic scholarship
- Dedicated and driven student-Athlete for 18 years
I have an array of experience in the customer service field. I've been in the service industry since I was 14, my grandmother (mother's side) had a restaurant. My grandparents (father's side) have owned a jewelry store for 20+ years. I've been working for as long as I can remember. I would work in my family's jewelry store for different seasons/holidays such as Christmas, Mother's Day, Valentine's Day, etc. I facilitate guests/customers in a number of ways. I am great with people and I have an extensive history in sales considering my background in serving/waitressing as well as my experience behind the counter in the jewelry store. I wrapped gifts, called back customers when their orders arrived, upsold, but did not pressure guests/customers, and did everything in my power to keep them satisfied in order to keep their business.
Outgoing and patient, I am pleasant to speak with on different accounts which allows me to connect with a variety of peoples. I'm hardworking, determined, confident and goofy in the best way. I am a well-rounded individual with a passion for people and a team player.
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Resume Overview
School Attended
- Martin Methodist College
Job Titles Held:
- Server
- Receptionist/Tech
- Sales Representative
Degrees
- High School Diploma
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