Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Food safety understanding
High-volume dining
Menu knowledge
Check payment processing
Dining customer service
Service prioritization
Relationship management
Experience
Server, 08/2019 - Current Noble House Hotels And Resorts – Napa, CA,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Greeted customers, answered questions and recommended specials and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Greeted newly seated guests quickly and efficiently.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Front End Coordinator, 04/2013 - 08/2019 Giant Eagle – Lyndhurst, OH,
Managed the front end's merchandising and maintenance, making sure shelves were properly stocked at all times.
Took over cash register duties when the store became very busy or was under staffed.
Assisted customers by asking appropriate questions to help find needed products.
Delivered a high level of service to both internal personnel and customers when answering the phone, handling issues and greeting visitors.
Coached and mentored newly hired employees on tasks such as cashiering and opening new credit cards.
Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
Evaluated employee job performance and motivated staff to improve productivity.
Mentored new employees on customer service and sales and delivered constructive feedback to increase understanding of job duties.
Cashier, 09/2012 - 02/2013 Liberty Coke – New Windsor, NY,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Inspected items for damage and obtained replacements for customers.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted customers with account updates, new service additions and promotional offers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education and Training
High School Diploma: , Expected in 05/2002 - Rawlins High School - Rawlins, GPA:
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