Server Resume Example House Of Blues: Foundation Room

SERVER

Professional Summary

Driven server with 12 years of experience increasing Food/Alcohol sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson able to upsell 80% of patrons served, increasing earnings for restaurant and tips.

Skills

Liquor, wine and food service
Prompt table clearance
Effective sales techniques
Regulatory compliance
Point of Sale (POS) system operations
Conflict and dispute resolution
Service prioritization
In-depth food and wine knowledge
Food safety understanding

High-volume dining
Dining crew workflow optimization
Special dietary requirements
Food inspection
Price memorization
Quality control
Relationship management
Wine pairings
Effective customer upselling

Work History

Server, 02/2017 to 12/2019
House Of Blues: Foundation Room – Houston, TX

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Monitored guests for intoxication and immediately reported concerns to management.

Server/Server Trainer, 06/2012 to 01/2017
The Palm Restaurant – Houston, TX

Provided guests with information about menu items, made suggestions and took orders.
Trained in wine and liquor service in order to provide full and positive experiences to guests.
Matched wines with menu items and guest preferences.
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Picked up food in the kitchen and delivered to guests according to established protocols.
Maintained smooth and efficient flow of guests into and out of assigned sections.
Calculated charges, issued table checks and collected payments from customers.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Answered phones politely and promptly, accurately recording and confirming reservations.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Server/Server Trainer, 09/2007 to 03/2012
Perry's Steakhouse – Houston, TX

Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Trained in wine and liquor service in order to provide full and positive experiences to guests.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Education

GED: 2007
Friendswood High School - Friendswood, TX

Associate of Applied Science: Biology, 2011
Alvin Community College - Alvin, TX

Certifications

TABC

SafeServ-Food Handlers Certificate

CPR/AED/First Aid

Resume Overview

Companies Worked For:

House Of Blues: Foundation Room
The Palm Restaurant
Perry's Steakhouse

School Attended

Friendswood High School
Alvin Community College

Job Titles Held:

Server
Server/Server Trainer

Degrees

GED : 2007
Associate of Applied Science : Biology , 2011

Server Resume Example

Resume Score: 80%

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