Server Resume Example
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SERVER
Professional Summary
Driven server with 12 years of experience increasing Food/Alcohol sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson able to upsell 80% of patrons served, increasing earnings for restaurant and tips.
Skills
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Work History
Server, 02/2017 to 12/2019
Wegmans Food Markets – Lockwood , NY
Wegmans Food Markets – Lockwood , NY
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Monitored guests for intoxication and immediately reported concerns to management.
Server/Server Trainer, 06/2012 to 01/2017
The Palm Restaurant – City , STATE
The Palm Restaurant – City , STATE
- Provided guests with information about menu items, made suggestions and took orders.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Matched wines with menu items and guest preferences.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in the kitchen and delivered to guests according to established protocols.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Calculated charges, issued table checks and collected payments from customers.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Server/Server Trainer, 09/2007 to 03/2012
Perry's Steakhouse – City , STATE
Perry's Steakhouse – City , STATE
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
GED: 2007
Friendswood High School - City, State
Friendswood High School - City, State
Associate of Applied Science: Biology, 2011
Alvin Community College - City, State
Alvin Community College - City, State
Certifications
TABC
SafeServ-Food Handlers Certificate
CPR/AED/First Aid
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Resume Overview
School Attended
- Friendswood High School
- Alvin Community College
Job Titles Held:
- Server
- Server/Server Trainer
Degrees
- GED : 2007
Associate of Applied Science : Biology , 2011
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