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Server Resume Example

Resume Score: 80%

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SERVER
Professional Summary

Driven server with 12 years of experience increasing Food/Alcohol sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson able to upsell 80% of patrons served, increasing earnings for restaurant and tips.

Skills
  • Liquor, wine and food service
  • Prompt table clearance
  • Effective sales techniques
  • Regulatory compliance
  • Point of Sale (POS) system operations
  • Conflict and dispute resolution
  • Service prioritization
  • In-depth food and wine knowledge
  • Food safety understanding
  • High-volume dining
  • Dining crew workflow optimization
  • Special dietary requirements
  • Food inspection
  • Price memorization
  • Quality control
  • Relationship management
  • Wine pairings
  • Effective customer upselling
Work History
Server, 02/2017 to 12/2019
House Of Blues: Foundation Room – Houston, TX
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored guests for intoxication and immediately reported concerns to management.
Server/Server Trainer, 06/2012 to 01/2017
The Palm Restaurant – Houston, TX
  • Provided guests with information about menu items, made suggestions and took orders.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Matched wines with menu items and guest preferences.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Picked up food in the kitchen and delivered to guests according to established protocols.
  • Maintained smooth and efficient flow of guests into and out of assigned sections.
  • Calculated charges, issued table checks and collected payments from customers.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Server/Server Trainer, 09/2007 to 03/2012
Perry's Steakhouse – Houston, TX
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
GED: 2007
Friendswood High School - Friendswood, TX
Associate of Applied Science: Biology, 2011
Alvin Community College - Alvin, TX
Certifications

TABC

SafeServ-Food Handlers Certificate

CPR/AED/First Aid

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • House Of Blues: Foundation Room
  • The Palm Restaurant
  • Perry's Steakhouse

School Attended

  • Friendswood High School
  • Alvin Community College

Job Titles Held:

  • Server
  • Server/Server Trainer

Degrees

  • GED : 2007
    Associate of Applied Science : Biology , 2011

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