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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding.

Equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Staff leadership
  • Serving expertise
  • First Aid/CPR
  • Critical thinking
  • Supervision
  • Planning
  • Decision-making
  • Working collaboratively
  • Computer skills
  • Friendly, positive attitude
  • Project planning
  • Correspondence management
  • Multi-line phone systems
  • Greeting guests
  • Hospitality services
  • Conflict management
  • Administrative skills
  • Training & Development
  • Special event coordination
  • Safety procedures
  • Reporting
  • Training and mentoring
  • Problem resolution
  • Reliable and trustworthy
  • Time management
  • Work ethic
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Table setting arrangements
  • Price memorization
  • Buffet setup and takedown
  • Liquor, wine and food service
  • Effective customer upselling
  • Table Bussing
  • High-volume dining
  • Menu memorization
  • Check payment processing
  • Menu knowledge
  • Service prioritization
  • Safe food handling
  • Quality control
  • Product organization
  • Project management abilities
  • Report creation
  • High-energy attitude
  • Schedule mastery
  • Quality assurance controls
  • Customer relations
  • Cross-functional collaboration
  • Call Center Operations
  • Data evaluation
  • Technologically savvy
  • Inbound and Outbound Calling
Experience
Merchant Escalated Support , 02/2022 - Current
Four Seasons Hotels Inc Silicon Valley, CA,
  • Resolved product or service problems by clarifying merchant complaints and determining optimal solutions.
  • Maintained records of general customer service data as well as customer complaints and results using Salesforce.
  • Promoted high merchant satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed merchants of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed merchants about product lines and services offered by company.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged merchants with proactive strategies to understand needs and develop successful solutions.
  • Consistently met service team metrics and expectations
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Answered merchant questions and addressed concerns resulting in reduction in customer complaints.
  • Collected merchant feedback, passing information to supervisors and managers for for review.
Food and Beverage Supervisor/Manager, 09/2021 - 02/2022
Alamo Drafthouse Phoenix Gilbert, AZ,
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Improved presentation and sales approaches to increase revenue.
  • Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Managed inventory records and supply orders to cut costs
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
  • Designed long-term schedules for day shifts and night shifts
  • Counted, calculated, and efficiently used excel to conduct monthly inventory.
Front Desk Agent, 05/2021 - 08/2022
Hd Supply Bloomington, MN,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Server, 09/2018 - 05/2021
Paradise Valley Community College City, STATE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
College Athlete, 05/2016 - 05/2018
Rays Pizza City, STATE,
  • Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
  • Adhered strictly to rules and regulations of activities department and district.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
  • Reacted to complex game situations quickly and effectively.
  • Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
  • Proactively participated and contributed to community service efforts.
  • Devoted hours per week to athletics in addition to being full-time student.
Counter Person, 11/2014 - 03/2016
Company Name City, State,
  • Processed order transactions, including debit and cash operations.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Recorded accurate customer orders utilizing company computer system.
  • Greeted customers and offered immediate assistance to help locate and purchases
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Reviewed orders against receipts so guests received requested items.
  • Processed payments on cash register and counted back bills and change to patrons.
DoorDash Merchant Escalated Support, -
Company Name City, State,
Education and Training
High School Diploma: , Expected in 05/2016
-
Sunrise Mountain High School - Peoria, AZ
GPA:
: , Expected in
-
Maricopa Community Colleges - Paradise Valley Community College - Phoenix, AZ
GPA:
: , Expected in
-
Maricopa Community Colleges - Glendale Community College - Glendale, AZ
GPA:

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Resume Overview

School Attended

  • Sunrise Mountain High School
  • Maricopa Community Colleges - Paradise Valley Community College
  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Merchant Escalated Support
  • Food and Beverage Supervisor/Manager
  • Front Desk Agent
  • Server
  • College Athlete
  • Counter Person
  • DoorDash Merchant Escalated Support

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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