Skilled team member offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile and promotes an enjoyable experience. Maintains thorough knowledge of menu to make recommendations.
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced restaurant manager with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Has great teamwork results.
Skills
Menu memorization
Point of Sale (POS) system operations
Special dietary requirements
Price memorization
Dining customer service
Liquor, wine and food service
Menu knowledge
Check payment processing
Effective customer upselling
Food safety understanding
Seating assignment preparation
Regulatory compliance
White glove service
Safe food handling
Service prioritization
Quality control
Food inspection
Table Bussing
Adaptive team player
Team member development
Workforce efficiency
Learning modalities
Friendly, positive attitude
Relationship building
Multitasking
Organizational skills
Communication
Experience
Server , 11/2019 to 02/2021 Anheuser-Busch Inbev – Chicago, IL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted newly seated guests quickly and efficiently.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Customer Service Host and Greater , 08/2020 to 01/2021 Visa – Foster City, CA,
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Reduced process lags by training employees on best practices and protocols.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Improved operations by working with team members and customers to find workable solutions.
Contributed to development, planning and completion of project initiatives.
Recruited, hired and trained new hires to optimize profitability.
Manager, 01/2018 to 12/2018 Culvers Restaurant – Howell, MI,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Assigned tasks to associates to fit skill levels and maximize team performance.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Cross-trained in every store role to maximize operational knowledge.
Established ambitious goals for employees to promote achievement and surpass business targets.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Crew Team Member, 11/2016 to 01/2018 McDonald's – City, STATE,
Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
Fulfilled additional crew-related duties, including [Task] and [Task], to maintain nonstop operations.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Served drinks and prepared specialty beverages.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Complied with company service standards, including inventory and cash control procedures.
Took orders, prepared foods and processed payments in full-service [Type] establishment.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Resolved customer concerns and relayed relevant information to supervisor.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Verified orders and bagged items for easy transport.
Education and Training
GED: , Expected in 10/2021 Scarlet Oaks Career Development - Cincinnati, OH GPA:
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