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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • High-energy attitude
  • Process optimization
  • Promotional support
  • Microsoft Office expertise
  • Technologically savvy
  • Clerical support
  • Courteous demeanor
  • Conflict mediation
  • Adaptive team player
  • Product organization
  • Schedule mastery
  • Data evaluation
  • Problem-solving abilities
  • Customer relations
Experience
01/2021 to Current
Server Applewood Farmhouse Restaurant Sevierville, TN,
  • On and off for the past 16 years to help out when they needed. I worked in between jobs for years at a time.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
03/2020 to 11/2020
Daycare Teacher The Sunshine House Early Learning Academy West Columbia, SC,
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Planned and led games, reading and activities for groups of 4 to 6 children.
  • Built stable, consistent and positive environment for 1-year-old children.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Encouraged early literacy through read-aloud time and alphabet games.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Read stories to children and taught painting, drawing and crafts.
08/2017 to 12/2019
Legal Assistant Acumatica Remote Sales Operations Specialist Sales Kirkland, WA,
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
  • Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.
  • Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
  • Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
  • Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Handled clerical needs of busy non-profit firm with more than 4 attorneys and staff.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Researched documents and publications for case-altering details and evidence establishment.
  • Redacted confidential information from legal documents on case-by-case basis.
12/2004 to 06/2005
Cashier St. Jude Children's Research Hospital Memphis, TN,
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
01/2004 to 12/2004
Shoe Sales Associate Verizon Brookside, NJ,
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
Education and Training
Expected in
Bachelor of Science: Human Services
Rasmussen College - Ocala, FL,
GPA:
Expected in 08/2015
Associate of Science: Human Services
Rasmussen College - Ocala, FL,
GPA:

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Resume Overview

School Attended

  • Rasmussen College
  • Rasmussen College

Job Titles Held:

  • Server
  • Daycare Teacher
  • Legal Assistant
  • Cashier
  • Shoe Sales Associate

Degrees

  • Bachelor of Science
  • Associate of Science

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