. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.
Conscientious Front Office Manager with expertise in operational administration demonstrated over three years of experience. Focused and detail-oriented with strong knowledge of best practices for office management. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance.
Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients.
Accurately communicated patrons orders to kitchen staff and entered orders into POS systems to facilitate billing.
Prepared tables for meals by setting up linens, silverware, and glassware, and by removing used or dirty dishes and glasses from tables and counters.
Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
01/2019 to 10/2019
Office AdministratorMarshall University – Huntington, WV,
Human Resources/Administration.
Oversee the hiring process, which includes coordinating job posts, reviewing resumes, performing reference checks, handling interviews, and ordering background checks and drug tests.
Respond efficiently to wide range of critical inquiries for data and information including social security and Veterans Administration wage requests, child garnishment, and unemployment forms.
Responsible for cash management, processing and tracking invoices, and employee scheduling.
Coordinate the distribution of all payroll checks, remittances and W-2's to employees as well as resolve any payroll issues from employees, general managers, and district managers efficiently and resourcefully.
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
02/2017 to 12/2018
Receptionist/Animal CaretakerRichardson Veterinary Clinic – City, STATE,
Aided in physical examinations of animals by recording basic vital signs such as temperature, pulse, and respiration data.
Maintained clinic records including pet treatment and laboratory documents, research updates, and medicine, equipment, and supply inventory.
Prepared, administered, and reported medications, and other treatments as prescribed by veterinarians.
Guaranteed clinic cleanliness for all facilities including holding areas, surgery suites, and examination rooms to prohibit the spread of infection and disease.
Greeted clients and their owners when they arrive for appointments.
Maintained patient records by obtaining, recording, and updating personal and financial information.
Handled method of payment for hospital patients and incoming, outgoing mail and electronic and written correspondence.
Assisted in scheduling appointments for patients in person or by telephone- routine or emergency.
Educated pet owners about preventative care and health issues.
Consulted with clients prior to exams and procedures.
Explained hospital services and associated pricing.
Provided excellent customer service to clients in all aspects of the life and health of their pets.
08/2016 to 05/2017
Pappadeaux Seafood Kitchen - HostessPappas Restaurants Inc. – City, STATE,
Appropriately greeting and acknowledging guests as they enter and answering any initial questions along with guiding them to their seat.
Present menus, create a personal dining experience, accommodate if necessary.
Prepare seat rotation schedule in order to equally seat each server and not overcrowd certain areas of the restaurant.
Solved any dilemmas to the best of my abilities and reached out to appropriate management when needed.
Education
Expected in
High School Diploma: Health Professions Yvonne A. Ewell Townview Magnet Center - , GPA:
Expected in 12/2020
Associates in Science: Science Dallas College - Richland - Dallas, TX, GPA:
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