Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Conflict and dispute resolution
Service prioritization
Relationship management
Effective sales techniques
Business partnerships
Background checks
Sales and marketing aptitude
Customer service
Communications
Team management
Team building
Relationship building and rapport
Microsoft Office
Experience
01/2020 to CurrentServerAspen Skiing Company, L.L.C. | Id, ID,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
01/2019 to 08/2019Resident CoordinatorAir Communities | Burke, VA,
Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Led campus tours, new resident orientation and ongoing educational sessions.
Developed and deepened relationships with residents and fellow staff.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
02/2018 to 01/2019Leasing ConsultantMorguard Reit 4.5Deb | Pensacola, FL,
Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Conducted background checks on applicants.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Maintained accurate records of all correspondence with and from tenants.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
Detailed application requirements and answered questions from prospective tenants.
Settled tenant conflicts in the most effective manner possible.
Contacted and followed up with tenants on renewal notices.
Coordinated and followed up on maintenance requests for residents.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
06/2017 to 02/2018Assistant Property ManagerIlitch | Canton, MI,
Conducted tours of vacancies with prospective tenants.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Showed units to potential tenants and answered questions about life in community.
Handled all security deposit refunds.
Checked common areas regularly to keep neat, clean and free of debris.
Created and implemented policies and procedures for effective property management.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Escalated critical issues to property manager to ensure immediate resolution.
Ensured tenants were aware of and followed all policies and rules.
Kept records of all correspondence with residents and tenants.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Settled tenant conflicts in the most effective manner possible.
Created and updated marketing materials for properties.
Education and Training
Expected in 05/2017Bachelor of Arts | Criminal JusticeLiberty University, Lynchburg, VAGPA:
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