Server Resume Example
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SERVER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
01/2020 - CurrentServerAspen Skiing Company, L.L.C. | Id , ID
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
01/2019 - 08/2019Resident CoordinatorAir Communities | Burke , VA
- Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Developed and deepened relationships with residents and fellow staff.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
02/2018 - 01/2019Leasing ConsultantMorguard Reit 4.5Deb | Pensacola , FL
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Conducted background checks on applicants.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Maintained accurate records of all correspondence with and from tenants.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Detailed application requirements and answered questions from prospective tenants.
- Settled tenant conflicts in the most effective manner possible.
- Contacted and followed up with tenants on renewal notices.
- Coordinated and followed up on maintenance requests for residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
06/2017 - 02/2018Assistant Property ManagerIlitch | Canton , MI
- Conducted tours of vacancies with prospective tenants.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Showed units to potential tenants and answered questions about life in community.
- Handled all security deposit refunds.
- Checked common areas regularly to keep neat, clean and free of debris.
- Created and implemented policies and procedures for effective property management.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Escalated critical issues to property manager to ensure immediate resolution.
- Ensured tenants were aware of and followed all policies and rules.
- Kept records of all correspondence with residents and tenants.
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Settled tenant conflicts in the most effective manner possible.
- Created and updated marketing materials for properties.
Education and Training
05/2017Bachelor of Arts: Criminal Justice
Liberty University | City, State
Liberty University | City, State
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Resume Overview
School Attended
- Liberty University
Job Titles Held:
- Server
- Resident Coordinator
- Leasing Consultant
- Assistant Property Manager
Degrees
- 05/2017 Bachelor of Arts : Criminal Justice
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