LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Conflict and dispute resolution
  • Service prioritization
  • Relationship management
  • Effective sales techniques
  • Business partnerships
  • Background checks
  • Sales and marketing aptitude
  • Customer service
  • Communications
  • Team management
  • Team building
  • Relationship building and rapport
  • Microsoft Office
Experience
01/2020 to Current Server Aspen Skiing Company, L.L.C. | Id, ID,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
01/2019 to 08/2019 Resident Coordinator Air Communities | Burke, VA,
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Developed and deepened relationships with residents and fellow staff.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
02/2018 to 01/2019 Leasing Consultant Morguard Reit 4.5Deb | Pensacola, FL,
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Conducted background checks on applicants.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Maintained accurate records of all correspondence with and from tenants.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Detailed application requirements and answered questions from prospective tenants.
  • Settled tenant conflicts in the most effective manner possible.
  • Contacted and followed up with tenants on renewal notices.
  • Coordinated and followed up on maintenance requests for residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
06/2017 to 02/2018 Assistant Property Manager Ilitch | Canton, MI,
  • Conducted tours of vacancies with prospective tenants.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Showed units to potential tenants and answered questions about life in community.
  • Handled all security deposit refunds.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Created and implemented policies and procedures for effective property management.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Ensured tenants were aware of and followed all policies and rules.
  • Kept records of all correspondence with residents and tenants.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Settled tenant conflicts in the most effective manner possible.
  • Created and updated marketing materials for properties.
Education and Training
Expected in 05/2017 Bachelor of Arts | Criminal Justice Liberty University, Lynchburg, VA GPA:

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Server
  • Resident Coordinator
  • Leasing Consultant
  • Assistant Property Manager

Degrees

  • Bachelor of Arts

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